Account Manager

Hertz; Sydney; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Company car

Laptop & mobile

Brand discounts

Remote work 2 days

Car Sales Program

Leasing program

Airport parking

Extra leave days

Career growth

Supportive team

Inclusive culture

Sustainability focus

Charity partnerships

Wellbeing & safety

WGEA certified

Job summary

Hertz is seeking an Account Manager to retain and grow government, insurance and commercial business across Australia, with responsibilities spanning relationship management, logistics, and project support. The role blends sales with operations in a fast-paced environment and requires collaboration with internal teams and franchisees.

The ideal candidate brings field sales experience in complex products, strong communication, and a strategic mindset, willing to travel within the APAC region as

Qualifications

• Ideally minimum 1 year experience in Field Sales managing a complex multi-layered product/service.
• Highly organised, resilient and customer focussed.
• Exceptional eye for detail and tenacity to follow through on commitments.
• Strategic, mature mind-set with long-term stability in the role.
• Self-confidence to present and liaise with internal and customer management, including senior executives.
• Excellence in professional communication and presentation skills.
• Expert at building strong relationships.

Responsibilities

• Take ownership and provide exceptional service to key government, commercial and/or motor insurance replacement customers.
• Provide day-to-day customer service, logistical and operational support.
• Assist with logistics, reporting and technology projects from end to end, including large events.
• Collaborate with Hertz internal departments and franchisees to meet KPIs.
• Maintain and improve profitability through growth in the sales territory.
• Work with Regional Sales Managers on strategic initiatives to differentiate Hertz and brands.
• Assist with tenders and negotiations with support from Regional Sales Managers.
• Plan and implement an annual Sales Plan aligned with Hertz strategy.
• Develop new accounts and grow opportunities within existing accounts.

Skills

Field sales

Government sales

Account management

Communication

Relationship building

Organization

Presentation

Negotiation

Job description

Hertz is more than a rental car business. We are an innovative global company proud to dedicate itself to exceeding customer needs by offering a wide variety of mobility options, vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable premium global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a 'One Team' culture which means at Hertz you will be exposed to all our different brands and be a part of a global team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals.

To continue our success in the future of car rental, we're looking for customer focused, high performing Account Manager to join our exceptional team. This role can be based in our APAC Head Office in Melbourne, or in our State Offices in Sydney or Brisbane. We provide the keys for you to drive your career!

What are the Perks?

• Fully maintained company car, including fuel card or EV charging card, and toll road use
• Use of laptop, mobile phone and company charge card
• Generous discounts on our brands
• Opportunity for remote working up to 2 days per week
• Employee Car Sales Program
• Car Leasing Program
• Airport Office Parking
• Additional days leave per annum
• Work for a company that prioritises career growth and development
• A supportive team environment
• Inclusive and motivating company culture
• Sustainability focus
• Targeted charity partnerships
• Key focus on wellbeing and safety
• WGEA Certified workplace

About the Role?

The Account Manager is responsible for retaining and growing government, insurance and/or commercial business and by developing our customer relationships within a geographical area. This is a hands-on role operating in a fast-paced environment where customer responsiveness is critical. Responsibilities include:

• Take complete ownership and provide exceptional customer service to strategically important and key customers within the Australian Government, commercial and/or motor insurance replacement segment.
• Provide hands-on day-to-day customer service, logistical and operational support to customers
• Assist with logistics, operational, reporting and technology projects from end to end, including group bookings or large-scale event projects
• Work closely and collaboratively with Hertz internal departments and franchisee to ensure all customer key performance indicators are met
• Maintain and seek to improve the company's competitive position and profitability through business growth and development in the assigned sales territory.
• Work collaboratively with the Regional Sales Managers to identify strategic initiatives to help differentiate Hertz and its brands within the segment.
• Assist with customer tenders and negotiations, with the support of the Regional Sales Managers
• Plan and implement an annual Sales Plan, in line with Hertz's overall strategy and business plan
• Business development to seek new accounts in the allocated territory as well as look for growth opportunities within our existing accounts

About You?

We are not looking for a traditional 'Sales' person. While this is a Sales-focused position, it has a strong operational and customer service component. The role requires someone who enjoys being in the detail, resolving customer queries, managing invoicing and administrative queries, and coordinating across multiple stakeholders to keep customers satisfied. This is a busy, high-touch role where no two days are the same. To be successful in this position, you will possess:

• Ideally minimum 1 year experience in Field Sales managing a complex multi-layered product/service, experience working with government, motor insurance providers, vehicle leasing, roadside assistance, accident management companies, or in the corporate travel industry
• Highly organised, resilient and customer focussed
• Exceptional eye for detail to analyse and tenacity to follow through on commitmentsEnjoys working in a fast-paced environment, and getting their hands dirty working with a complex product/service and managing logistical projects from end to end
• Strategic, mature mind-set and looking for long term stability in your role
• Self-confidence to present and liaise with all levels of internal and customer management, including senior executives as a regular part of the role
• Excellence in professional communication and presentation skills
• Expert at building strong relationships

At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

• This is a brilliant opportunity for an individual who is passionate about exceeding expectations and has the ability to work collaboratively as a team.