Customer Service Team

Mh5 Pty Ltd; Whitsunday Regional; Hybrid; AUD 34,000 - 41,000; Full time

Benefits offered by this job

Uncapped incentive program

Career progression

Company uniform

Full training

Move across Qld locations

Job summary

Mh5 Pty Ltd in the Whitsundays is seeking a casual customer service representative to manage bookings, greet customers, and process rentals at Airlie Beach and Proserpine Airport. You’ll join a busy team with training provided and a pathway to full-time work as opportunities arise.

With a competitive hourly rate and uncapped incentive program, you will have the chance to grow within the business while supporting customers in this iconic holiday destination.

Qualifications

• Excellent communication skills with a ‘make it happen’ attitude.
• Strong customer service, administration or hospitality background.
• Ability to work both unsupervised and within a team.
• Basic computer literacy to operate rental car software.
• Willingness to be flexible and contribute to the team.
• Full and current Australian driver's license.

Responsibilities

• Manage bookings and engage with customers as they collect and return mobility solutions.
• Create a positive customer experience by greeting and assisting customers.
• Enter and complete rental reservations accurately.
• Process collection and return transactions efficiently.
• Offer optional upgrades and cover to customers.
• Check vehicles prior to and after return.
• Record and process any vehicle damage meticulously.
• Ensure vehicles are clean and presented to Hertz standards.
• Work as part of a high performing team and drive vehicles as needed.

Skills

Communication skills

Customer service

Teamwork

Administrative skills

Hospitality background

Driver's licence

Computer literacy

Tools

Rental car software

Job description

Hertz is a global rental car company which has been providing quality vehicle rental and outstanding customer service for over 100 years. As a brand we put the customer at the heart of everything we do, and we proudly represent some of the most well know rental car brands in the world. Hertz, Thrifty and Dollar.

To support our growth in the Whitsundays, we are looking for candidates that are enthusiastic, energetic and would like to grow with the business.

We have an opportunity available for a Casual customer service representative (CSR) to join our busy team in the Whitsundays. It is expected that the successful candidate will eventually move into a full time role.

What we offer:

You will be located at one of the worlds most iconic holiday destinations, the Whitsundays. Where world class reefs, islands and leisure activities are on your door step.

A competitive hourly rate PLUS an uncapped incentive program for CSR's

Career progression & pathways offered to top performers

Ability to move within the business, and across our Qld locations

Full training and a company uniform

Experience in a industry that can take you anywhere in the world

Successful private business with 23 locations across Queensland.

Primary Duties and Responsibilities include:

• A customer service representative is responsible for managing our bookings, and engaging with customers as they collect and return our mobility solutions.
• Create a positive customer experience by greeting and engaging our customers
• Accurately enter and complete incoming rental reservations
• Complete collection and return transactions efficiently and accurately
• Provide customers with our optional upgrades and cover.
• Checking of vehicles prior to, and upon return of the vehicle
• Meticulously record and process any vehicle damage
• Ensure vehicles are cleaned, prepared inside and out, and presented to our high Hertz standards
• Work as part of a high performing team
• Drive vehicles as needed

The successful applicant will need:

• Excellent communication skills with a ‘make it happen’ attitude
• Strong customer service, administration or hospitality background
• Ability to work both unsupervised and within a team
• Basic computer literacy skills are required to operate our rental car software
• A willingness to get stuck in as part of the team in order to get the job done
• Ability to multi-task and be highly organised.
• A full and current Australian driver’s license
• Training will be provided on the job.
• With two sites across the Whitsundays, candidates are required to work across both Airlie Beach and Proserpine Airport, including some weekend and evening shifts.
• MH5 Ltd is a privately owned business, and is proud to be a Franchisee of Hertz Australia Pty Limited. We are an inclusive business who welcomes qualified candidates of any gender, race, religion or age, who have full rights to work in Australia.

Only short-listed candidates will be contacted.