Instant Return Representative

Hertz; City of Melbourne; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Generous discounts on our brands

On-site Airport Parking

Sustainability focus

Charity partnerships

Wellbeing and safety emphasis

WGEA Certified workplace

Job summary

Hertz is looking for an Instant Return Representative at our Melbourne store to deliver exceptional customer service and drive sales of Hertz options. You will greet customers returning vehicles, inspect for damage, process returns, and resolve issues with a friendly, efficient approach.

You will join a diverse team across VIC stores, focusing on safety, wellbeing and service excellence. A current AUS driver’s licence is required.

Qualifications

• Excellent communication skills and a positive attitude.
• Experience in customer service or sales; rental industry preferred.
• Flexible 7-day shift work including weekends & public holidays may apply.
• A full and current AUS driver’s licence with the ability to drive automatic vehicles.

Responsibilities

• Greeting customers returning vehicles and ensuring a positive customer experience.
• Inspecting the returning vehicle for damage.
• Courteously and expeditiously processing rental returns.
• Sell Hertz rental options to our valued customers.
• Ensure overall customer satisfaction by resolving issues.

Skills

Communication skills

Customer service

Sales experience

Flexibility

Driver's license (AUS)

Job description

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals.

To continue our success in the future of car rental, we’re looking for customer focused, high performing Instant Return Representatives to join our exceptional team and grow your career!

What are the Perks?

• Generous discounts on our brands
• On-site Airport Parking
• A focus on sustainability
• Targeted charity partnerships
• Key focus on wellbeing and safety
• WGEA Certified workplace

About the Role?

As an Instant Return Representative,you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. You will be based at our Melbourne Store, and you may be required to work at other VIC stores within reasonable travel distance.

In this role you will;

• Greeting our customers as they return their vehicles and ensuring a positive customer experience
• Inspecting the returning vehicle for damage
• Courteously and expeditiously processing rental returns
• Sell Hertz rental options to our valued customers
• Ensure overall customer satisfaction by resolving issues

About You?

To be successful in this position, our newest team member will have the following:

• Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
• Previous experience in customer service or sales; experience in rental industry preferred
• Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
• A full and current AUS driver’s licence with the ability to drive automatic vehicles.

About the Offer?

In return for your hard work and dedication, you will be rewarded with:

• A competitive hourly rate & incentives
• Opportunities for career growth and development
• Full training and a company uniform
• A supportive team environment
• Leave loading & shift penalties applied to base hourly rates
• Employee Benefits and a motivating company culture

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.