Customer Service Representative

Hertz; Port Stephens Council; On-site; AUD 36,000 - 47,000; Full time

Benefits offered by this job

Generous discounts on brands

On-site Airport Parking

Additional days leave per annum

Sustainability focus

Charity partnerships

Wellbeing and safety

WGEA Certified workplace

Job summary

Hertz is seeking a Customer Service Representative to deliver exceptional service and sales support at our Newcastle Store, NSW. You will greet customers, complete rental transactions, and help grow our profitability while representing a trusted global brand.

To succeed you should have excellent communication, a positive attitude, a current AU driver’s licence, and flexibility for 7‑day shifts including weekends and public holidays.

Qualifications

• Excellent communication skills, positive attitude and ability to engage customers.
• Previous experience in customer service or sales; rental industry preferred.
• Full AU driver’s licence and ability to drive automatic vehicles.

Responsibilities

• Greet customers and engage in verbal interactions to ensure a positive experience.
• Complete rental and return transactions efficiently and accurately.
• Sell Hertz rental options to customers and increase bookings.
• Resolve customer issues to maintain satisfaction and loyalty.
• Assist with vehicle reservations and related requirements.
• Work as part of a high performing team.

Skills

Communication skills

Customer service experience

Sales experience

Driver's license

Shift flexibility

Job description

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals.

To continue our success in the future of car rental, we’re looking for customer focused, high performing Customer Service Representative to join our exceptional team and grow your career!

What are the Perks?

• Generous discounts on our brands
• On-site Airport Parking
• Additional days leave per annum
• A focus on sustainability
• Targeted charity partnerships
• Key focus on wellbeing and safety
• WGEA Certified workplace

About the Role?

As a Customer Service Representative, you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. You will be based at our Newcastle Store and you may be required to work at other NSW stores within reasonable travel distance. In this role you will;

• Ensure a positive customer experience by greeting and engaging customers
• Complete rental and return transactions efficiently and accurately
• Sell Hertz rental options to our valued customers
• Ensure overall customer satisfaction by resolving issues
• Be involved in reservations of rental vehicles and associated requirements
• Work as part of a high performing team

About You?

To be successful in this position, our newest team member will have the following:

• Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
• Previous experience in customer service or sales; experience in rental industry preferred
• Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
• A full and current AU driver’s licence with the ability to drive automatic vehicles

About the Offer?

In return for your hard work and dedication, you will be rewarded with:

• A competitive hourly rate & incentives
• Opportunities for career growth and development
• Full training and a company uniform
• A supportive team environment
• Leave loading & shift penalties applied to base hourly rates
• Employee Benefits and a motivating company culture

At Hertz we pledge to provide a safe and supportive work environment for everyone. We are an inclusive business who welcomes diversity and we encourage applications from all candidates, including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people with disabilities.

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Please note Police Background Checks will be completed for external candidates as part of the Recruitment Process