Senior Vehicle Service & Operations Lead

Hertz; Gold Coast City; On-site; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Profit Sharing Program

Generous discounts on our brands

Employee Car Sales Program

Car Leasing Program

On-site Airport Parking

Additional days leave per annum

A focus on sustainability

Targeted charity partnerships

Key focus on wellbeing and safety

WGEA Certified workplace

Job summary

Hertz is seeking a Senior Customer Vehicle Representative based at the Coolangatta store on the Gold Coast, Queensland. You will support the Location Manager in daily operations, complete rental and return transactions, and ensure vehicles are prepared and ready for customer pick-up.

You’ll drive exceptional customer service, coordinate with the Location Manager, and may work at other QLD stores with reasonable travel. A current AU driver’s license is required.

Qualifications

• Excellent communication skills and a positive attitude for engaging customers.
• Previous experience in customer service or sales; rental industry preferred.
• Flexible working hours including weekends and public holidays.

Responsibilities

• Assist with daily operations in close co-operation with the Location Management and complete rental and return transactions efficiently and accurately.
• Oversee vehicle preparation to ensure the vehicle is ready for customer pick-up and keep interior clean.
• Ensure all features of vehicles are operational when returned by renting customers.
• Work as part of a high performing team.

Skills

Customer service

Communication

Sales experience

Driver's license

Job description

Hertz is seeking a Senior Customer Vehicle Representative based at the Coolangatta store on the Gold Coast, Queensland. You will support the Location Manager in daily operations, complete rental and return transactions, and ensure vehicles are prepared and ready for customer pick-up.

You’ll drive exceptional customer service, coordinate with the Location Manager, and may work at other QLD stores with reasonable travel. A current AU driver’s license is required.