Customer Vehicle Representative

Thrifty; Mackay Regional; On-site; AUD 34,440 - 48,216; Full time

Benefits offered by this job

Competitive hourly rate & incentives

Opportunities for career growth

Full training and uniform

Supportive team environment

Employee benefits and company culture

Job summary

Thrifty is seeking a passionate Customer Vehicle Representative for our Mackay Store. The role involves providing exceptional customer service, selling rental options, and ensuring customer satisfaction through efficient transactions.

Ideal candidates will possess excellent communication skills, previous customer service experience, and a current AUS driver's licence. We offer a competitive hourly rate, training, and a supportive team environment.

Qualifications

• Excellent communication skills and a positive attitude.
• Previous experience in customer service or sales; rental industry preferred.
• Flexibility in working hours including weekends & public holidays.
• A full and current AUS driver's licence.

Responsibilities

• Provide exceptional customer service and sales support.
• Complete rental and return transactions efficiently.
• Sell Hertz rental options to customers.
• Resolve customer issues to ensure satisfaction.
• Ensure vehicles are operational when returned.
• Detail vehicles to Hertz standards.

Skills

Excellent communication skills

Customer service experience

Sales experience

Flexibility in working hours

Job description

About the Role

As a Customer Vehicle Representative, you will be responsible for providing exceptional customer service and sales services to internal and external customers to ensure the continued growth and profitability of Hertz. The selected candidate will be based at our Mackay Store and may be required to work at other stores within reasonable travel distance.

• Create a positive customer experience by greeting and engaging our valued customers
• Complete rental and return transactions efficiently and accurately
• Sell Hertz rental options to our valued customers
• Ensure overall customer satisfaction by resolving issues
• Ensure all features of the vehicles are operational when returned by renting customer.
• Detail vehicles to the Hertz standard
• Ferry vehicles as needed

About You

• Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
• Previous experience in customer service or sales; experience in rental industry preferred
• Flexibility of working hours (7-day shift work including weekends & public holidays may apply)
• A full and current AUS driver's licence with the ability to drive automatic vehicles.

About the Offer

• A competitive hourly rate & incentives
• Opportunities for career growth and development
• Full training and a company uniform
• A supportive team environment
• Employee Benefits and a motivating company culture

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.