Senior Communications Leader - Build Community Impact

Waverley Council; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Harbour Hospitality & Lifestyle seeks a senior leader to drive the strategic and operational management of its hotel portfolio across Sydney, NSW. This pivotal role ensures exceptional guest experiences while optimising efficiency and profitability across properties.

The Head of Hotels will own group performance, including occupancy, ADR, RevPAR, labour and guest services, with responsibility for compliance, systems accuracy and weekly director reporting.

Qualifications

• Experience managing a portfolio of hotel assets across multiple properties.
• Strong leadership, stakeholder management and budgeting skills.
• Familiarity with PMS, OTA platforms, revenue and reporting processes.

Responsibilities

• Oversee accommodation operations across Harbour Hospitality & Lifestyle hotel assets.
• Manage occupancy, ADR, RevPAR and channel mix; optimise profitability.
• Lead front office, reservations, guest communications, and check-in standards.
• Oversee housekeeping productivity, quality control and room readiness.
• Ensure compliance, guest risk controls and reporting discipline.
• Coordinate maintenance escalation and capex risk reporting.
• Support venue managers on accommodation matters within mixed-use venues.
• Provide weekly leadership reports on performance.

Job description

Harbour Hospitality & Lifestyle seeks a senior leader to drive the strategic and operational management of its hotel portfolio across Sydney, NSW. This pivotal role ensures exceptional guest experiences while optimising efficiency and profitability across properties.

The Head of Hotels will own group performance, including occupancy, ADR, RevPAR, labour and guest services, with responsibility for compliance, systems accuracy and weekly director reporting.