Head of Hotels – Portfolio Operations Leader

Harbour Hospitality & Lifestyle; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Harbour Hospitality & Lifestyle is seeking a Group Accommodation Operations Manager – Head of Hotels to oversee strategic and operational management of our hotel portfolio across Sydney, NSW. This senior role drives exceptional guest experiences while boosting profitability and efficiency across all properties.

Lead a dedicated team and foster a culture of excellence within the organisation. This portfolio profit-and-control appointment owns occupancy, ADR, RevPAR, labour, housekeeping

Qualifications

• Senior hotel or multi-site hospitality operations experience.
• Strong understanding of occupancy, ADR and RevPAR drivers.
• Demonstrated ability to lead teams and manage performance through scorecards and cadence.

Responsibilities

• Oversee hotel portfolio operations across Sydney-based assets.
• Manage occupancy, ADR, RevPAR and channel mix across properties.
• Direct front office, reservations, guest communications and check-in standards.
• Drive housekeeping productivity and quality controls.
• Maintain PMS, OTA integrations and revenue reporting discipline.
• Control labour rostering and productivity for accommodation teams.
• Ensure compliance and guest-risk controls in accommodation.
• Oversee maintenance escalation and capex risk reporting for assets.
• Support venue managers on accommodation matters in mixed-use venues.
• Provide weekly leadership reports to directors.

Skills

Senior hotel ops

Leadership

Revenue optimization

Strategic planning

Education

Bachelor in Hospitality Management

Tools

PMS

Channel managers

Job description

Harbour Hospitality & Lifestyle is seeking a Group Accommodation Operations Manager – Head of Hotels to oversee strategic and operational management of our hotel portfolio across Sydney, NSW. This senior role drives exceptional guest experiences while boosting profitability and efficiency across all properties.

Lead a dedicated team and foster a culture of excellence within the organisation. This portfolio profit-and-control appointment owns occupancy, ADR, RevPAR, labour, housekeeping