Senior Communications Leader — Drive Community Impact

Waverley Council; Sydney; Vor Ort; AUD 180.000 - 240.000; Vollzeit

Zusammenfassung

Harbour Hospitality & Lifestyle seeks a senior leader to drive the strategic and operational management of its hotel portfolio across Sydney, NSW. This pivotal role ensures exceptional guest experiences while optimising efficiency and profitability across properties.

The Head of Hotels will own group performance, including occupancy, ADR, RevPAR, labour and guest services, with responsibility for compliance, systems accuracy and weekly director reporting.

Qualifikationen

• Experience managing a portfolio of hotel assets across multiple properties.
• Strong leadership, stakeholder management and budgeting skills.
• Familiarity with PMS, OTA platforms, revenue and reporting processes.

Aufgaben

• Oversee accommodation operations across Harbour Hospitality & Lifestyle hotel assets.
• Manage occupancy, ADR, RevPAR and channel mix; optimise profitability.
• Lead front office, reservations, guest communications, and check-in standards.
• Oversee housekeeping productivity, quality control and room readiness.
• Ensure compliance, guest risk controls and reporting discipline.
• Coordinate maintenance escalation and capex risk reporting.
• Support venue managers on accommodation matters within mixed-use venues.
• Provide weekly leadership reports on performance.

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Group Accommodation Operations Manager – Head of Hotels

2021 Paddington Harbour Hospitality & Lifestyle

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Job Description

Summary:

The Group Accommodation Operations Manager – Head of Hotels will oversee the strategic and operational management of our hotel portfolio across Sydney, New South Wales. This pivotal role is essential for ensuring the delivery of exceptional guest experiences while optimising operational efficiency and profitability across all properties. The successful candidate will lead a dedicated team, driving performance and fostering a culture of excellence within the organisation.

Harbour Hospitality & Lifestyle treats the Head of Hotels role as a portfolio profit-and-control appointment, not as a single-property Hotel Manager role. You will own the group’s accommodation performance across the hotel assets, including occupancy, ADR, RevPAR, rooms labour, housekeeping productivity, front‑office standards, guest reputation, channel discipline, compliance, systems accuracy and weekly director reporting.

Responsibilities:

• The role covers accommodation operations across HHL hotel assets only, including:


• Rooms revenue, occupancy, ADR, RevPAR and channel mix.


• Front office, reservations, guest communication and check‑in standards.


• Housekeeping productivity, quality control and room readiness.


• PMS, OTA, direct booking, revenue and reporting discipline.


• Accommodation labour control, rostering and productivity.


• Accommodation compliance and guest‑risk controls relevant to accommodation.


• Accommodation maintenance escalation and capex risk reporting.


• Compliance and guest‑risk controls relevant to accommodation.


• Venue manager support and accountability on accommodation matters where rooms sit inside mixed‑use venues.


• Weekly reporting to leadership and