Hotel Manager

Yeh's Group; Sydney; On-site; AUD 90,000 - 150,000; Full time

Job summary

YEHS Hotel Sydney Harbour Suites, part of Yeh's Group, is a 150-room property in Sydney CBD. We are seeking an experienced Hotel Manager to oversee daily operations, deliver outstanding guest service and lead hotel staff with a hands-on, proactive approach during a dynamic hospitality environment.

The role requires managing evening and overnight shifts, coordinating Front Office, Housekeeping, Food & Beverage, Maintenance and Security, supervising teams, monitoring KPIs, handling guest issues

Qualifications

• Experience in managing hotel operations and guest services.
• Proven leadership of diverse hotel teams.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee evening and overnight hotel operations in absence of senior management.
• Coordinate Front Office, Housekeeping, Food & Beverage, Maintenance and Security.
• Supervise staff, assign duties, monitor performance and ensure policy compliance.
• Monitor occupancy, room availability, revenue and operational KPIs.
• Manage guest services, reservations, room allocations and service recovery.
• Coordinate housekeeping to maintain room readiness.
• Oversee evening Food & Beverage operations and hygiene standards.

Skills

Hotel management

Staff leadership

Guest service

Education

Bachelor's degree in Hospitality Management

Tools

PMS software

Job description

Yeh's Group (YEHS Hotel) is a growing Australian based independent chain that currently has several locations in Sydney and Melbourne. We are still growing in other states and soon internationally. YEHS Hotel Sydney Harbour Suites is a vibrant hotel centrally located in the heart of Sydney CBD. Only within walking distance to the Townhall Station, ICC Sydney, Darling Harbour and Westfield Shopping District, neatly situated on Sussex Street.

About the role

You will be joining this 150 rooms hotel located in the heart of Sydney CBD. Working alongside Guest Service Supervisor and assisting them in maintaining the hotel to a high-quality standard. We are seeking an experienced and motivated Hotel Manager to oversee the daily operations of our property. The ideal candidate will be responsible for ensuring excellent guest service, efficient operational management, and effective leadership of hotel staff. This role requires a hands‑on leader with strong interpersonal skills, a commitment to quality, and the ability to thrive in a dynamic hospitality environment.

Key responsibilities

• Take overall responsibility for hotel operations during evening and overnight shifts in the absence of senior management
• Coordinate Front Office, Housekeeping, Food and Beverage, Maintenance and Security operations to ensure smooth hotel operations
• Supervise staff, allocate duties, monitor performance and ensure compliance with hotel policies and service standards
• Monitor hotel occupancy, room availability, revenue and operational performance against business KPIs
• Manage guest services, reservations, room allocations, complaints and service recovery matters
• Coordinate housekeeping operations to maintain room cleanliness, presentation and room readiness
• Oversee evening Food and Beverage operations and ensure service, hygiene and operational standards are maintained
• Monitor financial transactions, cash handling, guest accounts, rebates and revenue reports in liaison with Finance
• Monitor hotel supplies, inventory and purchasing requirements and liaise with suppliers as required
• Ensure compliance with OH&S, security, emergency and company procedures across hotel operations

About you

Passion for hospitality and learning

Excellent grooming and presentation skills

Ability to work autonomously and juggle competing tasks under pressure

Previous experience in a senior/supervisory role, in a hotel Front Office capacity

Unlimited working rights and flexibility to work 38 hours a week, including a rotating roster that consists of the early, late, weekend and public holiday shifts

Twelve months of industry experience and tertiary degree/qualification in hospitality

Relevant Hospitality software skills and general computer literacy are advantageous

Hold a current First Aid Certificate & RSA (Desirable but not essential)