Group Accommodation Operations Manager - Head Of Hotels

Harbour Hospitality & Lifestyle; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

Harbour Hospitality & Lifestyle is seeking a Group Accommodation Operations Manager - Head of Hotels to oversee the performance of our Sydney hotel portfolio across New South Wales. You will lead a dedicated team, drive occupancy, ADR and RevPAR, and ensure exceptional guest experiences while safeguarding profitability.

You will own operational discipline, channel management, and weekly reporting to senior leadership, aligning front office, housekeeping and maintenance to our standards in a

Qualifications

• Senior hotel, accommodation, rooms division, revenue or multi-site hospitality operations experience.
• Understanding of occupancy, ADR, RevPAR, channel mix and room-yield controls.
• Knowledge of front office, housekeeping, guest reputation and accommodation compliance.
• Experience using scorecards, action registers and operating cadence to hold managers accountable.
• Proficiency in hotel PMS and channel managers.
• Experience developing and implementing operational improvements within a hotel portfolio.
• Commercial literacy across labour, margin, payroll leakage, forecasting and variance commentary.
• Ability to operate in turnaround or distressed-asset conditions without losing control discipline.

Responsibilities

• Oversee accommodation operations across HHL hotel assets.
• Manage occupancy, revenue metrics, channel mix and reporting.
• Ensure front office, reservations, guest communication and check-in standards.
• Drive housekeeping productivity and quality control.
• Maintain PMS, OTA, direct booking, revenue and reporting discipline.
• Coordinate accommodation labour rostering and productivity.
• Ensure compliance and guest-risk controls for accommodation.
• Support venue management on accommodation matters inside mixed-use venues.
• Provide weekly reporting to leadership and directors.

Skills

Senior hotel ops

Occupancy ADR RevPAR

Front office & housekeeping

PMS & channel managers

Team leadership

Operational improvement

Labor forecasting

Turnaround management

Tools

PMS software

Channel managers

Job description

Job Description

Summary:

The Group Accommodation Operations Manager - Head of Hotels will oversee the strategic and operational management of our hotel portfolio across Sydney, New South Wales. This pivotal role is essential for ensuring the delivery of exceptional guest experiences while optimising operational efficiency and profitability across all properties. The successful candidate will lead a dedicated team, driving performance and fostering a culture of excellence within the organisation.

Harbour Hospitality & Lifestyle treats the Head of Hotels role as a portfolio profit-and-control appointment, not as a single-property Hotel Manager role. You will own the group's accommodation performance across the hotel assets, including occupancy, ADR, RevPAR, rooms labour, housekeeping productivity, front-office standards, guest reputation, channel discipline, compliance, systems accuracy and weekly director reporting.

Responsibilities:

• The role covers accommodation operations across HHL hotel assets only, including:


• Rooms revenue, occupancy, ADR, RevPAR and channel mix.


• Front office, reservations, guest communication and check-in standards.


• Housekeeping productivity, quality control and room readiness.


• PMS, OTA, direct booking, revenue and reporting discipline.


• Accommodation labour control, rostering and productivity.


• Accommodation compliance and guest-risk controls relevant to accommodation.


• Accommodation maintenance escalation and capex risk reporting.


• Compliance and guest-risk controls relevant to accommodation.


• Venue manager support and accountability on accommodation matters where rooms sit inside mixed-use venues.


• Weekly reporting to leadership and director-level stakeholders.

Qualifications:

• Senior hotel, accommodation, rooms division, revenue or multi-site hospitality operations experience.


• Demonstrated understanding of occupancy, ADR, RevPAR, channel mix and room-yield controls.


• Strong working knowledge of front office, housekeeping, guest reputation and accommodation compliance.


• Experience holding managers accountable through scorecards, action registers and operating cadence.


• Proficiency in hotel property management systems (PMS) and channel managers.


• Experience developing and implementing operational improvement initiatives within a hotel portfolio.


• Commercial literacy across labour, margin, payroll leakage, forecasting and variance commentary.


• Ability to operate in turnaround or distressed-asset conditions without losing control discipline.

Only successful candidates will be contacted for further interviews with our Senior Executive Team.

We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome and encourage applications from people of all backgrounds, ages, identities, and abilities.