Group Accommodation Operations Manager - Head of Hotels

Harbour Hospitality & Lifestyle; Sydney; Sur place; AUD 180 000 - 240 000; Plein temps

Résumé du poste

Harbour Hospitality & Lifestyle is seeking a Group Accommodation Operations Manager – Head of Hotels to oversee strategic and operational management of our hotel portfolio across Sydney, NSW. This senior role drives exceptional guest experiences while boosting profitability and efficiency across all properties.

Lead a dedicated team and foster a culture of excellence within the organisation. This portfolio profit-and-control appointment owns occupancy, ADR, RevPAR, labour, housekeeping

Qualifications

• Senior hotel or multi-site hospitality operations experience.
• Strong understanding of occupancy, ADR and RevPAR drivers.
• Demonstrated ability to lead teams and manage performance through scorecards and cadence.

Responsabilités

• Oversee hotel portfolio operations across Sydney-based assets.
• Manage occupancy, ADR, RevPAR and channel mix across properties.
• Direct front office, reservations, guest communications and check-in standards.
• Drive housekeeping productivity and quality controls.
• Maintain PMS, OTA integrations and revenue reporting discipline.
• Control labour rostering and productivity for accommodation teams.
• Ensure compliance and guest-risk controls in accommodation.
• Oversee maintenance escalation and capex risk reporting for assets.
• Support venue managers on accommodation matters in mixed-use venues.
• Provide weekly leadership reports to directors.

Connaissances

Senior hotel ops

Leadership

Revenue optimization

Strategic planning

Formation

Bachelor in Hospitality Management

Outils

PMS

Channel managers

Description du poste

Group Accommodation Operations Manager - Head of Hotels

Full-time Permanent Senior/Management

Description

Summary:

The Group Accommodation Operations Manager - Head of Hotels will oversee the strategic and operational management of our hotel portfolio across Sydney, New South Wales. This pivotal role is essential for ensuring the delivery of exceptional guest experiences while optimising operational efficiency and profitability across all properties. The successful candidate will lead a dedicated team, driving performance and fostering a culture of excellence within the organisation.

Harbour Hospitality & Lifestyle treats the Head of Hotels role as a portfolio profit-and-control appointment, not as a single-property Hotel Manager role. You will own the group's accommodation performance across the hotel assets, including occupancy, ADR, RevPAR, rooms labour, housekeeping productivity, front-office standards, guest reputation, channel discipline, compliance, systems accuracy and weekly director reporting.

Responsibilities:

• The role covers accommodation operations across HHL hotel assets only, including:
• Rooms revenue, occupancy, ADR, RevPAR and channel mix.
• Front office, reservations, guest communication and check-in standards.
• Housekeeping productivity, quality control and room readiness.
• PMS, OTA, direct booking, revenue and reporting discipline.
• Accommodation labour control, rostering and productivity.
• Accommodation compliance and guest-risk controls relevant to accommodation.
• Accommodation maintenance escalation and capex risk reporting.
• Compliance and guest-risk controls relevant to accommodation.
• Venue manager support and accountability on accommodation matters where rooms sit inside mixed-use venues.
• Weekly reporting to leadership and director-level stakeholders.

Qualifications:

• Senior hotel, accommodation, rooms division, revenue or multi-site hospitality operations experience.
• Demonstrated understanding of occupancy, ADR, RevPAR, channel mix and room-yield controls.
• Strong working knowledge of front office, housekeeping, guest reputation and accommodation compliance.
• Experience holding managers accountable through scorecards, action registers and operating cadence.
• Proficiency in hotel property management systems (PMS) and channel managers.
• Experience developing and implementing operational improvement initiatives within a hotel portfolio.
• Commercial literacy across labour, margin, payroll leakage, forecasting and variance commentary.
• Ability to operate in turnaround or distressed-asset conditions without losing control discipline.

Only successful candidates will be contacted for further interviews with our Senior Executive Team.

We are an equal opportunity employer committed to creating a diverse and inclusive workplace. We welcome and encourage applications from people of all backgrounds, ages, identities, and abilities.