Senior Collections & Claims Strategist (Hybrid)

Brighte Capital; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Free lunch Tuesdays

Snacks & drinks in the office

End-of-trip facilities

Anniversary leave

Employee Share Option Plan

Job summary

Brighte Capital is seeking a Senior Collections and Claims Specialist to manage complex arrears, claims and disputes for a diverse portfolio. You will assess underlying causes, negotiate sustainable outcomes and support customers in hardship while balancing compliant, fair practices.

You will collaborate with customers, vendors and internal teams in a hybrid Sydney CBD environment, focusing on effective recovery and precise case documentation.

Qualifications

• Minimum 5 years in consumer or commercial credit or collections.
• Experience supporting customers in hardship or vulnerability.
• Strong negotiation and communication skills.
• Experience handling vendor disputes and service-delivery issues.

Responsibilities

• Manage a portfolio of early, late-stage and escalated arrears.
• Conduct proactive outreach with customers, vendors and internal teams.
• Investigate causes of arrears, claims and non-payment.
• Review contracts, invoices and payment history to establish facts.
• Negotiate payment arrangements and settlements.
• Ensure disputed amounts are reviewed before progressing.
• Monitor open claims, disputes and repayment actions.
• Identify signs of financial distress or potential credit loss.

Skills

Collections strategy

Negotiation

Communication

Empathy

Financial services knowledge

Tools

CRM systems

Accounts management tools

Job description

Brighte Capital is seeking a Senior Collections and Claims Specialist to manage complex arrears, claims and disputes for a diverse portfolio. You will assess underlying causes, negotiate sustainable outcomes and support customers in hardship while balancing compliant, fair practices.

You will collaborate with customers, vendors and internal teams in a hybrid Sydney CBD environment, focusing on effective recovery and precise case documentation.