Senior Collections and Claims Specialist

Brighte Capital; Sydney; Sur place; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Free lunch Tuesdays

Snacks & drinks in the office

End-of-trip facilities

Anniversary leave

Employee Share Option Plan

Résumé du poste

Brighte Capital is seeking a Senior Collections and Claims Specialist to manage complex arrears, claims and disputes for a diverse portfolio. You will assess underlying causes, negotiate sustainable outcomes and support customers in hardship while balancing compliant, fair practices.

You will collaborate with customers, vendors and internal teams in a hybrid Sydney CBD environment, focusing on effective recovery and precise case documentation.

Qualifications

• Minimum 5 years in consumer or commercial credit or collections.
• Experience supporting customers in hardship or vulnerability.
• Strong negotiation and communication skills.
• Experience handling vendor disputes and service-delivery issues.

Responsabilités

• Manage a portfolio of early, late-stage and escalated arrears.
• Conduct proactive outreach with customers, vendors and internal teams.
• Investigate causes of arrears, claims and non-payment.
• Review contracts, invoices and payment history to establish facts.
• Negotiate payment arrangements and settlements.
• Ensure disputed amounts are reviewed before progressing.
• Monitor open claims, disputes and repayment actions.
• Identify signs of financial distress or potential credit loss.

Connaissances

Collections strategy

Negotiation

Communication

Empathy

Financial services knowledge

Outils

CRM systems

Accounts management tools

Description du poste

Senior Collections and Claims Specialist

As a Senior Collections & Claims Specialist, you'll manage complex arrears, collections and account dispute matters across a diverse portfolio of customer and vendor accounts. This is a role for someone who can look beyond an overdue balance to understand what is driving the issue. You'll investigate matters that may involve financial hardship, incomplete or delayed work, installation concerns, property damage, defective goods, disputed services or unresolved vendor performance issues. Working closely with customers, vendors and internal teams, you'll assess each situation, determine the appropriate path forward, negotiate sustainable outcomes and recover outstanding debt where appropriate. You'll also play an important role in supporting customers experiencing financial difficulty or vulnerability. You'll balance commercial outcomes with empathy, responsible collections practices, compliance and fair customer treatment.

Key responsibilities

• Manage a portfolio of early, late-stage and escalated arrears
• Conduct proactive inbound and outbound contact with customers, vendors and internal stakeholders
• Investigate the underlying causes of arrears, claims and non-payment
• Review contracts, invoices, completion records, correspondence, photographs, reports and payment history
• Establish facts, assess responsibility and determine appropriate next steps
• Investigate claims relating to incomplete or delayed work, installation concerns, property damage, defective goods, disputed services and vendor performance
• Negotiate payment arrangements, settlements, credits, corrections and other approved resolutions
• Ensure disputed amounts and claims are appropriately reviewed before progressing through collections
• Monitor open claims, disputes, repayment arrangements and agreed actions
• Identify signs of financial distress, insolvency risk, vendor underperformance and potential credit loss

About you

• At least five years' experience in consumer or commercial credit, collections, financial services, claims management or a related field
• Demonstrated experience managing business customer arrears, claims and account disputes
• Experience supporting customers experiencing hardship or vulnerability
• Strong knowledge of collections strategy, dispute resolution and repayment negotiations
• Experience investigating non-payment arising from vendor performance, service delivery issues, disputed transactions or customer complaints
• The ability to review information, establish facts, assess responsibility and make sound decisions
• Strong negotiation, communication and influencing skills
• High emotional intelligence, empathy and resilience
• Excellent attention to detail and case documentation skills
• Experience using collections, CRM, account management, claims or credit systems
• Flexible working arrangements and a hybrid work model
• A collaborative Sydney CBD office
• Regular team events and social activities
• Free lunch every Tuesday
• Snacks, fresh fruit and drinks in the office
• End-of-trip facilities
• Anniversary leave
• Potential eligibility to participate in our Employee Share Option Plan

About us

Brighte's mission is to make consumer energy resources affordable and accessible for everyone. Brighte is building the platform to enable and accelerate the energy transition by making it easier, more affordable and less risky to buy and sell energy equipment. We're a purpose-led, fast-growing business focused on sustainability, innovation and putting people first. In 2025, Brighte was named an AFR Sustainability Leader in the Banking and Finance category and won the inaugural Sustainability Award at the Affies.