Premium Collections Specialist (Hybrid)

icare; Parramatta; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible working

Hybrid work arrangement

Health subsidies

Employee assistance program

Job summary

icare is seeking a Collections Officer to help manage premium debt within our Workers Compensation business. You will work across customers, internal teams and external partners to recover premiums while balancing customer circumstances and compliance.

You will contribute to the second stage of the collections framework, supporting recovery and debt-collection activities with a focus on effective strategies and compliant processes.

Qualifications

• Experience in credit and collections management.
• Strong understanding of insurance industry products and programs.
• Ability to balance customer circumstances with compliance requirements.

Responsibilities

• Manage debtor accounts within targets, including overdue premiums and high-risk accounts.
• Resolve unpaid policies while maintaining respectful customer experience.
• Collaborate with internal teams and external partners to support collection outcomes.
• Respond to customer care complaints and resolve issues affecting collections.
• Identify operational issues and escalate to Collections leadership for timely action.
• Ensure collection activity complies with applicable legislation, codes and policies.
• Share knowledge to strengthen collection strategies and best practices.

Skills

Collections management

Insurance products

Stakeholder collaboration

Detail-oriented

Education

Business administration qualification

Job description

icare is seeking a Collections Officer to help manage premium debt within our Workers Compensation business. You will work across customers, internal teams and external partners to recover premiums while balancing customer circumstances and compliance.

You will contribute to the second stage of the collections framework, supporting recovery and debt-collection activities with a focus on effective strategies and compliant processes.