Senior Case Manager - Workers' Comp & PI, Hybrid

EML; Adelaide; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Diverse team culture

Work from home flexibility

Wellbeing program

RewardsHub discounts

Learning and development

Employee Assistance Program

Annual incentive and salary reviews

Up to 16 weeks parental leave

Job summary

EML is seeking a Senior Case Manager to join our Adelaide team. This permanent, full-time role offers flexibility to work from home and a chance to make a meaningful impact on injured workers, employers and the wider community.

Based in Adelaide with optional remote work, you will manage complex claims within a specialist organisation focused on workers compensation and personal injury claims management.

Qualifications

• 5+ years experience in workers compensation or claims management.
• Proven ability to navigate complex claims and regulation.

Responsibilities

• Prepare and implement proactive claims strategies within required timeframes to achieve optimal outcomes and minimise claim costs.
• Build and maintain strong relationships with internal and external stakeholders to progress strategies and actions.
• Assess liability and recovery matters in line with relevant legislation and policies, while undertaking ongoing reviews of entitlements and payments.
• Proactively manage rehabilitation providers and approve rehabilitation and wellness plans in accordance with self-insurance guidelines.
• Support injured workers through their recovery by promoting health and wellbeing and empowering them to participate in their return-to-work journey.
• Provide coaching, guidance and support to team members and assist with escalated or complex claims matters.

Skills

Workers compensation

Claims management

Stakeholder engagement

Coaching/mentoring

Communication

Empathy

Job description

EML is seeking a Senior Case Manager to join our Adelaide team. This permanent, full-time role offers flexibility to work from home and a chance to make a meaningful impact on injured workers, employers and the wider community.

Based in Adelaide with optional remote work, you will manage complex claims within a specialist organisation focused on workers compensation and personal injury claims management.