Senior Workers' Compensation Case Manager - Hybrid Role

Employers Mutual; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts via RewardsHub

Corporate wellbeing program

Learning & development

Employee assistance program

Celebration events

Annual incentive & salary reviews

Job summary

Employers Mutual in Melbourne is seeking experienced workers compensation case managers to join our team on a permanent, full-time basis. You will manage a portfolio of physical and psychological injury claims, building empathetic relationships with injured workers, employers, and healthcare providers.

We offer hybrid work options post-probation, development pathways, and a culture that recognises your contribution.

Qualifications

• Victorian Workers Compensation experience essential.
• Strong PC skills with ability to quickly pick up new systems and processes.
• Excellent communication skills to engage and influence a variety of stakeholders.
• Empathetic, resilient and solutions-focused when managing complex or sensitive situations.
• Proactive, self-motivated and able to think creatively to overcome challenges.
• High attention to detail, with strong organisational and time management skills.

Responsibilities

• Manage a full portfolio of physical and psychological injury claims.
• Build strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.
• Implement proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigate challenging conversations with confidence, empathy and resilience.

Skills

Victorian Workers Compensation

PC skills

Excellent communication

Empathetic & resilient

Proactive & self-motivated

Attention to detail

Job description

Employers Mutual in Melbourne is seeking experienced workers compensation case managers to join our team on a permanent, full-time basis. You will manage a portfolio of physical and psychological injury claims, building empathetic relationships with injured workers, employers, and healthcare providers.

We offer hybrid work options post-probation, development pathways, and a culture that recognises your contribution.