Case Manager: Impactful Workers’ Comp (Hybrid)

EML Australia; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

Discounts at retailers via RewardsHub

Corporate wellbeing program

Comprehensive learning and development

EAP for employees and families

Company-wide celebration events

Annual incentive scheme

Job summary

EML Australia in Sydney's metro area invites you to join an award‑winning team that supports wellbeing and career growth. This full‑time, permanent role is based in Parramatta with flexible hybrid work from home after training and probation.

You will manage a portfolio of workers’ compensation claims for Ambulance or Fire sectors, liaising with injured workers, their employers and health professionals. You will collaborate with Injury Management Specialists to craft return‑to‑work plans, build

Qualifications

• World class customer service mindset with ability to build rapport.
• Proactive, self-motivated and creative in stakeholder engagement.
• Experience managing, negotiating and influencing positive outcomes.
• Thrives in a collaborative team environment.
• Capable of resolving conflicts and handling challenging conversations.

Responsibilities

• Take responsibility of a full portfolio of workers compensation claims with a focus on physical and psychological injuries.
• Work with injured workers, their employers and external stakeholders to support recovery and return to work.
• Collaborate with Injury Management Specialists to develop and implement return-to-work plans.

Skills

Customer service

Stakeholder management

Negotiation

Conflict resolution

Team collaboration

Job description

EML Australia in Sydney's metro area invites you to join an award‑winning team that supports wellbeing and career growth. This full‑time, permanent role is based in Parramatta with flexible hybrid work from home after training and probation.

You will manage a portfolio of workers’ compensation claims for Ambulance or Fire sectors, liaising with injured workers, their employers and health professionals. You will collaborate with Injury Management Specialists to craft return‑to‑work plans, build