Case Manager: Help People Return to Work (Hybrid)

EML; Canberra; Hybrid; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid work options

Fitness Passport

Discounts at retailers via RewardsHub

EAP and wellbeing programs

Annual salary reviews

Zusammenfassung

EML is Australia’s largest specialist in personal injury claims management, seeking a Case Manager for our Federal Self Insurance team in Canberra on a permanent, full-time basis. You will manage a portfolio of cases, support employees and employers through recovery and return-to-work processes with empathy and clear communication.

The role offers hybrid work options, a supportive environment, and opportunities for professional growth within a purpose-driven organisation.

Qualifikationen

• Experience in customer service or client-facing roles.
• Strong communication and listening skills.
• Ability to build relationships with employees, employers and stakeholders.
• Comfort with navigating complex information and policies.

Aufgaben

• Manage a portfolio of cases from intake to resolution.
• Support employees and employers through recovery and return-to-work processes.
• Collaborate with internal and external stakeholders to develop personalised plans.
• Apply relevant legislation and policies to ensure effective case management.

Kenntnisse

Customer service

Communication

Empathy

Problem-solving

Teamwork

Adaptability

Tools

MS Office

Digital platforms

Jobbeschreibung

EML is Australia’s largest specialist in personal injury claims management, seeking a Case Manager for our Federal Self Insurance team in Canberra on a permanent, full-time basis. You will manage a portfolio of cases, support employees and employers through recovery and return-to-work processes with empathy and clear communication.

The role offers hybrid work options, a supportive environment, and opportunities for professional growth within a purpose-driven organisation.