Senior Atlassian Solutions Architect (Remote)

ServiceRocket; Western Australia; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Stock options

Health insurance

Retirement plan

Career pathways

Rockettoria allowance

Scholarship & Learning

Tech Choice

Wellness

Cultural heritage day

Job summary

ServiceRocket in Australia is seeking a senior Atlassian Consultant to design, implement, and optimize Jira, Confluence, and related tools for enterprise clients. You will lead customer discussions and translate requirements into scalable solutions.

You will guide delivery teams, contribute to proposals, and engage with clients during sales calls as a technical resource, while leveraging Agile and ITIL/ITSM best practices.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 5+ years of experience as an Atlassian Consultant or similar role.
• Proven track record implementing Jira, Confluence, and related Atlassian tools.
• Strong customer engagement and consulting skills.
• Experience with Agile methodologies and ITSM principles.

Responsibilities

• Design, develop, and implement Atlassian-based solutions for clients.
• Lead discussions to elicit business and technical requirements.
• Provide guidance and best-practice recommendations to customers.
• Support rollout, adoption, and scaling of solutions.
• Engage in project planning, scheduling, and stakeholder communications.
• Contribute to proposals and statements of work.
• Participate in sales calls as a technical resource.

Skills

Atlassian Consultant

Jira Administrator

Confluence

Education

Bachelor’s degree in Computer Science or related

Tools

Jira

Confluence

Bitbucket

Job description

ServiceRocket in Australia is seeking a senior Atlassian Consultant to design, implement, and optimize Jira, Confluence, and related tools for enterprise clients. You will lead customer discussions and translate requirements into scalable solutions.

You will guide delivery teams, contribute to proposals, and engage with clients during sales calls as a technical resource, while leveraging Agile and ITIL/ITSM best practices.