Senior Atlassian Consultant & Solution Architect

ServiceRocket

Ballarat

Hybrid

AUD 110,000 - 160,000

Full time

4 days ago

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Benefits offered by this job

Stock options

Health insurance

Retirement plan

Career pathways

Monthly fixed allowances

Generous PTO

Cultural heritage day

Job summary

ServiceRocket is seeking an experienced Atlassian Consultant to design and implement Jira/Confluence/Bitbucket solutions across enterprise clients. You will lead customer discussions, translate requirements into actionable plans, and guide teams through complex technology transformations within the Atlassian ecosystem.

The role emphasizes seniority in consulting, strong communication, and collaboration across cross‑functional delivery teams in a hybrid/remote setup.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Mathematics or related technical discipline.
5+ years of experience as an Atlassian Consultant/Administrator (Jira/Confluence/Bitbucket).
Strong consulting and customer engagement track record.
Experience with Agile, ITIL/ITSM, and UAT testing.
Proficient with Unix command line, SQL and scripting languages.

Responsibilities

Design, develop, and implement high‑quality Atlassian solutions including architectural system design.
Facilitate customer discussions to gather business and technical requirements and plan accordingly.
Provide guidance and best‑practice recommendations to customers.
Support rollout, adoption, and scaling of solutions for clients.
Manage projects: scheduling, coordination, communication, and customer relations.
Advise on internal tooling as a senior technical team member.
Position yourself as a subject‑matter expert within the community.
Assist with proposal development and SOW definitions.
Engage with potential customers as a technical resource on sales calls.