Senior Atlassian Solutions Architect

ServiceRocket; Mackay Regional; Hybride; AUD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Stock options

Health insurance

Retirement plan

Résumé du poste

ServiceRocket is seeking a seasoned Atlassian Consultant to design and deliver high‑quality Jira/Confluence solutions. You will guide enterprise customers through requirements discovery, architectural design, and deployment, ensuring successful adoption and ROI.

The role emphasizes hands‑on delivery, stakeholder collaboration, and ongoing customer mentoring within a global services framework.

Qualifications

• Bachelor's degree in a technical field or equivalent experience.
• 5+ years of experience as an Atlassian Consultant, Administrator, or similar roles.
• Proven track record implementing Jira, Confluence, Bitbucket, and related tools.
• Strong consulting and influencing skills with client engagement experience.
• Excellent analytical abilities and ability to translate customer requirements into solutions.
• Strong communication skills: workshop facilitation, written and verbal.
• Experience with Agile methodologies.
• Scripting knowledge (Python, Groovy, Perl, Ruby, Shell).
• Familiarity with ITIL/ITSM and cloud technologies.

Responsabilités

• Design, develop, and implement high‑quality Atlassian solutions including architectural design.
• Facilitate customer discussions to uncover key business and technical requirements and craft implementation plans.
• Provide guidance and recommendations based on best practices.
• Support rollout, adoption, and scaling of solutions for customers.
• Manage engagements: scheduling, coordination, and stakeholder communication.
• Advise on internal tools and processes as a senior technical team member.
• Promote yourself as a subject matter expert within the community.
• Assist with proposal development and statements of work.
• Engage with potential customers on sales calls as a technical resource.

Connaissances

Atlassian Consultant

Jira Administrator

Confluence

SQL

Agile

Formation

Bachelor's degree

Outils

Unix

Python

ITIL

Description du poste

ServiceRocket is seeking a seasoned Atlassian Consultant to design and deliver high‑quality Jira/Confluence solutions. You will guide enterprise customers through requirements discovery, architectural design, and deployment, ensuring successful adoption and ROI.

The role emphasizes hands‑on delivery, stakeholder collaboration, and ongoing customer mentoring within a global services framework.