Atlassian Learning Architect for Adoption & Success

ServiceRocket; Townsville City; On-site; AUD 90,000 - 130,000; Full time

Job summary

ServiceRocket in Townsville, Australia, seeks a Crew Member Learning Solutions Specialist to drive customer engagement through tailored learning and certification experiences.

You will conduct needs assessments, design customized learning journeys, and deliver live sessions that adapt to real-time questions.

Strong Atlassian knowledge and 3+ years in customer-facing roles within SaaS are required to help customers master the tools and show measurable ROI.

Qualifications

• 3+ years in customer-facing roles (Customer Education, Scaled Success, or Training).
• Strong written and verbal communication skills.
• Proven ability to build high-value relationships in a B2B SaaS environment.

Responsibilities

• Consult and assess customer needs to tailor learning plans.
• Design customized learning journeys with courses, workshops, and documentation.
• Deliver live learning sessions and adapt on the fly to learners' needs.

Skills

Communication

Facilitation

Program management

Adult learning

Founding mindset

Tools

Jira

Confluence

JSM

Job description

ServiceRocket in Townsville, Australia, seeks a Crew Member Learning Solutions Specialist to drive customer engagement through tailored learning and certification experiences.

You will conduct needs assessments, design customized learning journeys, and deliver live sessions that adapt to real-time questions.

Strong Atlassian knowledge and 3+ years in customer-facing roles within SaaS are required to help customers master the tools and show measurable ROI.