Senior Administration & Operations Lead

Macquarie University; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Gym access

Staff wellbeing programs

Staff discounts

Salary sacrifice options

Parental leave

Library access

Job summary

Macquarie University Sport and Aquatic Centre (MUSAC) is seeking an experienced Administration Coordinator to lead administrative operations, financial processes and customer experience outcomes, guiding a small team and delivering high-quality service across the campus.

You will oversee invoicing, direct debits, reporting, pricing development, governance compliance and DEIB initiatives, while maintaining MUSAC program knowledge and stakeholder relationships in a dynamic university environment.

Qualifications

• Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service.

Responsibilities

• Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to build capability and deliver high‑quality, consistent service.
• Support the development and implementation of pricing schedules aligned with business and audit requirements.
• Manage escalated administrative and customer issues, ensuring timely and effective resolution.
• Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.
• Provide expert guidance on sensitive and confidential administrative matters across the business.
• Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions.
• Contribute to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment.
• Ensure compliance with EEO, WHS, and governance requirements.

Skills

Leadership

Administration

Financial administration

Governance & compliance

Analytical skills

Communication

Organisational skills

Stakeholder management

Attention to detail

MS Office

Education

Relevant tertiary qualification and/or extensive experience in administration/operations/customer service

Tools

Excel

Word

Outlook

PowerPoint

Job description

Macquarie University Sport and Aquatic Centre (MUSAC) is seeking an experienced Administration Coordinator to lead administrative operations, financial processes and customer experience outcomes, guiding a small team and delivering high-quality service across the campus.

You will oversee invoicing, direct debits, reporting, pricing development, governance compliance and DEIB initiatives, while maintaining MUSAC program knowledge and stakeholder relationships in a dynamic university environment.