Admin & Finance Lead — Elevate Customer Experience

U@MQ; Ryde; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Gym access

Staff discounts

Wellbeing programs

Parental leave

Job summary

Macquarie University Sport and Aquatic Centre (MUSAC) is seeking an Administration Coordinator to lead administrative operations, financial processes and customer experience for a busy campus facility.

In this hands-on role, you will supervise a small team, oversee invoicing, direct debits, pricing development, compliance and governance, and drive continuous improvement in service delivery across programs and memberships.

Qualifications

• Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service.
• Proven experience leading, supervising, and developing high-performing teams.
• Strong financial administration experience in a complex or membership-based environment.
• Demonstrated ability to improve processes and drive continuous improvement initiatives.
• Experience working within governance and compliance frameworks.
• Strong analytical skills, including data reporting and generating business insights.
• Excellent communication, organisation, and stakeholder management skills.

Responsibilities

• Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to build capability and deliver high-quality, consistent service.
• Support the development and implementation of pricing schedules aligned with business and audit requirements.
• Manage escalated administrative and customer issues, ensuring timely and effective resolution.
• Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.
• Provide expert guidance on sensitive and confidential administrative matters across the business.
• Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions.
• Contribute to DEIB initiatives that support an inclusive and welcoming environment.
• Ensure compliance with EEO, WHS, and governance requirements.

Skills

Administration leadership

Financial administration

Data reporting

Stakeholder management

Governance & compliance

Education

Tertiary qualification

Tools

Microsoft Office

Excel

Word

Outlook

PowerPoint

Job description

Macquarie University Sport and Aquatic Centre (MUSAC) is seeking an Administration Coordinator to lead administrative operations, financial processes and customer experience for a busy campus facility.

In this hands-on role, you will supervise a small team, oversee invoicing, direct debits, pricing development, compliance and governance, and drive continuous improvement in service delivery across programs and memberships.