Admin & Finance Lead — Customer Experience

U@MQ Limited; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Gym access

Professional development

Staff wellbeing programs

Discounted health insurance

Parental leave

Job summary

Macquarie University Sport and Aquatic Centre (MUSAC) is seeking an experienced Administration Coordinator to lead administrative operations, financial processes and customer outcomes, while guiding a small, high-performing team. This full-time role is based at Wallumattagal Campus, North Ryde, Dharug land.

You will oversee invoicing, reporting and direct debits, develop pricing schedules, and ensure governance and compliance across programs.

Qualifications

• Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service.
• Proven experience leading, supervising, and developing high-performing teams.
• Strong financial administration experience in a complex or membership-based environment.
• Demonstrated ability to improve processes and drive continuous improvement initiatives.
• Experience working within governance and compliance frameworks.
• Strong analytical skills, including experience in data reporting and generating business insights.
• Excellent communication, organisation, and stakeholder management skills.
• High attention to detail and the ability to manage competing priorities.
• Demonstrated skill and experience in Microsoft Office programs including Excel, Word, Outlook and PowerPoint.

Responsibilities

• Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to build capability and deliver high-quality, consistent service.
• Support the development and implementation of pricing schedules aligned with business and audit requirements.
• Manage escalated administrative and customer issues, ensuring timely and effective resolution.
• Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.
• Provide expert guidance on sensitive and confidential administrative matters across the business.
• Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions.
• Contribute to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment.
• Ensure compliance with EEO, WHS, and governance requirements.

Skills

Admin leadership

Governance & compliance

Data reporting

MS Office Suite

Financial administration

Stakeholder management

Communication skills

Process improvement

Attention to detail

Education

Tertiary qualification

Tools

Excel

Word

Outlook

PowerPoint

Job description

Macquarie University Sport and Aquatic Centre (MUSAC) is seeking an experienced Administration Coordinator to lead administrative operations, financial processes and customer outcomes, while guiding a small, high-performing team. This full-time role is based at Wallumattagal Campus, North Ryde, Dharug land.

You will oversee invoicing, reporting and direct debits, develop pricing schedules, and ensure governance and compliance across programs.