Administration Coordinator - Macquarie Uni. Sport & Aquatic Centre

U@MQ; Ryde; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Gym access

Staff discounts

Wellbeing programs

Parental leave

Job summary

Macquarie University Sport and Aquatic Centre (MUSAC) is seeking an Administration Coordinator to lead administrative operations, financial processes and customer experience for a busy campus facility.

In this hands-on role, you will supervise a small team, oversee invoicing, direct debits, pricing development, compliance and governance, and drive continuous improvement in service delivery across programs and memberships.

Qualifications

• Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service.
• Proven experience leading, supervising, and developing high-performing teams.
• Strong financial administration experience in a complex or membership-based environment.
• Demonstrated ability to improve processes and drive continuous improvement initiatives.
• Experience working within governance and compliance frameworks.
• Strong analytical skills, including data reporting and generating business insights.
• Excellent communication, organisation, and stakeholder management skills.

Responsibilities

• Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to build capability and deliver high-quality, consistent service.
• Support the development and implementation of pricing schedules aligned with business and audit requirements.
• Manage escalated administrative and customer issues, ensuring timely and effective resolution.
• Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.
• Provide expert guidance on sensitive and confidential administrative matters across the business.
• Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions.
• Contribute to DEIB initiatives that support an inclusive and welcoming environment.
• Ensure compliance with EEO, WHS, and governance requirements.

Skills

Administration leadership

Financial administration

Data reporting

Stakeholder management

Governance & compliance

Education

Tertiary qualification

Tools

Microsoft Office

Excel

Word

Outlook

PowerPoint

Job description

Administration Coordinator - Macquarie Uni. Sport & Aquatic Centre

• Appointment Type: Full time (38 hours), permanent position
• Location: Wallumattagal Campus, North Ryde, Dharug lan

Lead. Improve. Deliver an exceptional customer experience.

We're looking for an experienced Administration Coordinator to join the team at Macquarie University Sport and Aquatic Centre (MUSAC).

This is a key leadership role responsible for overseeing administrative operations, financial processes and customer experience outcomes, while leading a small, high-performing team.

THE ROLE
In this diverse and hands-on role, you will:

• Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to build capability and deliver high-quality, consistent service.
• Support the development and implementation of pricing schedules aligned with business and audit requirements.
• Manage escalated administrative and customer issues, ensuring timely and effective resolution.
• Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.
• Provide expert guidance on sensitive and confidential administrative matters across the business.
• Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions.
• Contribute to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment.
• Ensure compliance with EEO, WHS, and governance requirements.

ABOUT YOU
You are a proactive and solutions-focused professional with strong administrative leadership experience. You bring:

• Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service.
• Proven experience leading, supervising, and developing high-performing teams.
• Strong financial administration experience in a complex or membership-based environment.
• Demonstrated ability to improve processes and drive continuous improvement initiatives.
• Experience working within governance and compliance frameworks.
• Strong analytical skills, including experience in data reporting and generating business insights.
• Excellent communication, organisation, and stakeholder management skills.
• High attention to detail and the ability to manage competing priorities.
• Demonstrated skill and experience in Microsoft Office programs including Excel, Word, Outlook and PowerPoint.

*** Note: This role requires a criminal history check, as well as a First Aid and CPR certificate.

ABOUT US
Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue offering health, fitness, aquatic, and sporting programs to the university and wider community. We are committed to creating inclusive, engaging and high-quality experiences for all member and guests.

WHY JOIN US?
At MUSAC, you'll join a vibrant and inclusive environment focused on community, wellbeing and excellence.

We offer:

• Complementary Macquarie University Sport & Aquatic Centre gym access
• Paid concessional days between Christmas and the New Year
• Access to staff wellbeing programs
• Staff discounts at Campus Life operated hospitality outlets
• A dynamic and supportive team environment
• Working on a beautiful parkland campus
• Access to discounted corporate health insurance and employee flu shot program
• Salary sacrifice options
• Full access to the University Library
• Access to paid parental leave

Pre-Employment Checks
Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University.

A Place Where You Belong

At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.