Administration Coordinator

U@MQ Limited; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Gym access

Professional development

Staff wellbeing programs

Discounted health insurance

Parental leave

Job summary

Macquarie University Sport and Aquatic Centre (MUSAC) is seeking an experienced Administration Coordinator to lead administrative operations, financial processes and customer outcomes, while guiding a small, high-performing team. This full-time role is based at Wallumattagal Campus, North Ryde, Dharug land.

You will oversee invoicing, reporting and direct debits, develop pricing schedules, and ensure governance and compliance across programs.

Qualifications

• Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service.
• Proven experience leading, supervising, and developing high-performing teams.
• Strong financial administration experience in a complex or membership-based environment.
• Demonstrated ability to improve processes and drive continuous improvement initiatives.
• Experience working within governance and compliance frameworks.
• Strong analytical skills, including experience in data reporting and generating business insights.
• Excellent communication, organisation, and stakeholder management skills.
• High attention to detail and the ability to manage competing priorities.
• Demonstrated skill and experience in Microsoft Office programs including Excel, Word, Outlook and PowerPoint.

Responsibilities

• Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to build capability and deliver high-quality, consistent service.
• Support the development and implementation of pricing schedules aligned with business and audit requirements.
• Manage escalated administrative and customer issues, ensuring timely and effective resolution.
• Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.
• Provide expert guidance on sensitive and confidential administrative matters across the business.
• Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions.
• Contribute to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment.
• Ensure compliance with EEO, WHS, and governance requirements.

Skills

Admin leadership

Governance & compliance

Data reporting

MS Office Suite

Financial administration

Stakeholder management

Communication skills

Process improvement

Attention to detail

Education

Tertiary qualification

Tools

Excel

Word

Outlook

PowerPoint

Job description

Competitive annual salary plus super

Appointment Type: Full time (38 hours), permanent position

Location: Wallumattagal Campus, North Ryde, Dharug lan Lead.

Improve. Deliver an exceptional customer experience. We’re looking for an experienced Administration Coordinator to join the team at Macquarie University Sport and Aquatic Centre (MUSAC). This is a key leadership role responsible for overseeing administrative operations, financial processes and customer experience outcomes, while leading a small, high-performing team.

THE ROLE

• Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to build capability and deliver high-quality, consistent service.
• Support the development and implementation of pricing schedules aligned with business and audit requirements.
• Manage escalated administrative and customer issues, ensuring timely and effective resolution.
• Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.
• Provide expert guidance on sensitive and confidential administrative matters across the business.
• Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions.
• Contribute to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment.
• Ensure compliance with EEO, WHS, and governance requirements.

ABOUT YOU

• Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service.
• Proven experience leading, supervising, and developing high-performing teams.
• Strong financial administration experience in a complex or membership-based environment.
• Demonstrated ability to improve processes and drive continuous improvement initiatives.
• Experience working within governance and compliance frameworks.
• Strong analytical skills, including experience in data reporting and generating business insights.
• Excellent communication, organisation, and stakeholder management skills.
• High attention to detail and the ability to manage competing priorities.
• Demonstrated skill and experience in Microsoft Office programs including Excel, Word, Outlook and PowerPoint.

*** Note: This role requires a criminal history check, as well as a First Aid and CPR certificate.

ABOUT US

Macquarie University Sport and Aquatic Centre (MUSAC) is a multi-purpose venue offering health, fitness, aquatic, and sporting programs to the university and wider community. We are committed to creating inclusive, engaging and high-quality experiences for all member and guests.

WHY JOIN US?

At MUSAC, you’ll join a vibrant and inclusive environment focused on community, wellbeing and excellence.

• Complementary Macquarie University Sport & Aquatic Centre gym access
• Professional development opportunities
• Paid concessional days between Christmas and the New Year
• Access to staff wellbeing programs
• Staff discounts at Campus Life operated hospitality outlets
• A dynamic and supportive team environment
• Working on a beautiful parkland campus
• Access to discounted corporate health insurance and employee flu shot program
• Salary sacrifice options
• Full access to the University Library
• Access to paid parental leave

Pre-Employment Checks

Macquarie University cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for. Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University. If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account.

APPLICATIONS CLOSE

Wednesday 21 October 2026 at 11:59 p.m. (AEDT)

Our Culture and Values

A Place Where You Belong. At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community.

Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work. At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace.

To learn more about our culture and hiring process, visit our Jobs at Macquarie page. At Macquarie University, our human equation for success is You to the Power of Us. It’s an invitation for you to bring your passion and purpose to a campus powered by human collaboration, and where the potential of every person multiplies our ability to achieve remarkable things.

Our values — Collective Ambition, Purposeful Collaboration, Bold Innovation, and Genuine Care — are at the heart of everything we do and by living our values, we unlock the true potential of You to the Power of Us. Our values guide how we work, lead and support one another. We know Macquarie is at its best when we live our values every day.

Fostering Belonging. Our Diversity, Inclusion and Belonging Framework 2024-2028 and our Flexible Work approach support Macquarie’s vision by building a community where everyone truly feels safe and like they belong. We acknowledge the richness of each individual’s identity and the potential that brings. This diversity amplifies You to the Power of Us and creates an inclusive environment that leads to better outcomes for all. Through a nurturing and fair environment, we are a workplace that enables you to balance both your personal needs and professional goals.

What we offer? When you join Macquarie University, you gain access to a supportive, flexible workplace designed to help you thrive. Our benefits include:

• Flexible, hybrid work arrangements
• 17% Superannuation
• Subsidised onsite parking options
• Extensive training and professional development programs
• Onsite childcare facilities to support working parents
• Onsite vacation care during school holidays
• Discounted health insurance
• Subsidised membership at our Sport & Aquatic Centre
• Access to an Employee Assistance Program for free and confidential support
• Convenient onsite GP, imaging, and physiotherapy clinics

These benefits are designed to support your health, wellbeing, and growth, so you can focus on what matters most: making a difference.

Discover our beautiful campus. Just 15km from Sydney’s CBD and with access to Australia’s only dedicated university metro station, our Wallumattagal Campus in Macquarie Park offers a vibrant and inspiring place to work—right in one of the world’s greatest cities. Take a look at our campus. Join a workplace that's inclusive, outcome-focused and driven by shared purpose.

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