Administration & Operations Lead – Centre

Macquarie University; Ryde; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Gym access

Staff wellbeing programs

Discounts at campus outlets

Parental leave

Salary sacrifice options

Job summary

Macquarie University Sport and Aquatic Centre (MUSAC) is seeking an Administration Coordinator to lead financial administration, direct debits, invoicing and reporting while guiding a professional admin team. You will develop pricing schedules in line with audits and resolve escalated issues to ensure efficient service delivery.

The role requires governance experience, strong data reporting, and a proactive approach to continuous process improvement within a diverse university environment.

Qualifications

• Relevant tertiary qualification and/or extensive experience in administration, operations, or customer service.
• Proven experience leading, supervising, and developing high-performing teams.
• Strong financial administration experience in a complex or membership-based environment.
• Demonstrated ability to improve processes and drive continuous improvement initiatives.
• Experience working within governance and compliance frameworks.
• Strong analytical skills, including experience in data reporting and generating business insights.
• Excellent communication, organisation, and stakeholder management skills.
• High attention to detail and the ability to manage competing priorities.
• Demonstrated skill and experience in Microsoft Office programs including Excel, Word, Outlook and PowerPoint.

Responsibilities

• Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to build capability and deliver high-quality, consistent service.
• Support the development and implementation of pricing schedules aligned with business and audit requirements.
• Manage escalated administrative and customer issues, ensuring timely and effective resolution.
• Continuously review and improve systems, processes, and procedures to enhance efficiency and customer outcomes.
• Provide expert guidance on sensitive and confidential administrative matters across the business.
• Maintain a strong understanding of MUSAC programs, services, fees and terms & conditions.
• Contribute to Diversity, Equity, Inclusion and Belonging (DEIB) initiatives that support an inclusive and welcoming environment.
• Ensure compliance with EEO, WHS, and governance requirements.

Skills

Administration leadership

Financial administration

Governance and compliance

Process improvement

Data reporting

Stakeholder management

Communication

Attention to detail

Prioritisation

Team development

Education

Tertiary qualification

Tools

MS Office

Excel

Word

Outlook

PowerPoint

Job description

Macquarie University Sport and Aquatic Centre (MUSAC) is seeking an Administration Coordinator to lead financial administration, direct debits, invoicing and reporting while guiding a professional admin team. You will develop pricing schedules in line with audits and resolve escalated issues to ensure efficient service delivery.

The role requires governance experience, strong data reporting, and a proactive approach to continuous process improvement within a diverse university environment.