Administration & Finance Lead for Customer Experience

Macquarie University; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Gym access

Staff wellbeing programs

Discounts for campus outlets

Library access

Parental leave

Salary sacrifice

Job summary

Macquarie University Sport and Aquatic Centre (MUSAC) is seeking an experienced Administration Coordinator to lead administrative operations, financial processes and customer experience outcomes, while guiding a small, high-performing team.

This role oversees invoicing, debits, reporting, pricing development and governance compliance, with a focus on continuous improvement and strong stakeholder engagement.

Qualifications

• Tertiary qualification in administration, business, or related field.
• Proven experience leading, supervising and developing admin teams.
• Strong financial administration experience in a complex or membership-based environment.

Responsibilities

• Oversee and coordinate all financial administration processes, including direct debits, invoicing, billing, debt management and reporting.
• Lead, supervise and coach the administration team to deliver high-quality, consistent service.
• Support development and implementation of pricing schedules aligned with business and audit requirements.
• Manage escalated administrative and customer issues with timely resolutions.
• Continuously review and improve systems, processes and procedures to enhance efficiency and outcomes.
• Provide expert guidance on confidential administrative matters across the business.
• Maintain understanding of MUSAC programs, services, fees and terms & conditions.
• Contribute to DEIB initiatives to support an inclusive environment.

Skills

Leadership

Financial administration

Process improvement

Governance & compliance

Stakeholder management

Data reporting

Microsoft Office

Education

Tertiary qualification in administration/business

Tools

Excel

Word

Outlook

PowerPoint

Job description

Macquarie University Sport and Aquatic Centre (MUSAC) is seeking an experienced Administration Coordinator to lead administrative operations, financial processes and customer experience outcomes, while guiding a small, high-performing team.

This role oversees invoicing, debits, reporting, pricing development and governance compliance, with a focus on continuous improvement and strong stakeholder engagement.