Senior Administration Officer

New Heights Plumbing; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Brand-new office facilities

Free onsite parking

Friendly working environment

Christmas break

Job summary

New Heights Plumbing, a family-owned business in Adelaide, is seeking an experienced Senior Administrator to support daily operations and ensure smooth delivery of services. You will coordinate administrative processes, manage job scheduling, and assist across the office with a hands-on approach.

The role requires 3-5 years' trades administration experience, strong organisational skills, and the ability to work both independently and with a small team.

Qualifications

• 3-5 years' experience in trades administration (essential).
• Ability to work collaboratively within a small administration team while also working independently.
• Strong attention to detail and the ability to handle confidential information appropriately.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to multitask, prioritise competing demands and meet deadlines.
• Intermediate skills across Microsoft Office, including Adobe Acrobat, Outlook, Word, Excel and OneDrive.
• Previous experience with Simpro would be highly regarded.

Responsibilities

• Scheduling plumbing jobs and allocating staff using Simpro.
• Managing incoming phone calls and directing enquiries to the appropriate person or department.
• Preparing and submitting Certificates of Compliance through the eCoC website.
• Booking and coordinating plumbing inspections through the eCoC website.
• Completing data entry and uploading plumbing plans, purchase orders and relevant documentation.
• Creating new jobs in Simpro and ensuring job information is accurate and up to date.
• Maintaining and updating records within the Safe365 system.
• Providing general administrative support to the office and wider team.
• Maintaining a clean, tidy and organised office environment.
• Assisting with the coordination of daily office operations and general administrative requirements.

Skills

Trades administration

Attention to detail

Communication

Organisational skills

Time management

multitasking

Tools

Simpro

Microsoft Office

Adobe Acrobat

Outlook

Word

Excel

OneDrive

Job description

New Heights Plumbing is a family-owned and operated plumbing business based in Somerton Park, providing reliable plumbing services to residential and commercial customers across Adelaide. With a strong focus on quality workmanship, dependable service and building lasting relationships with customers, the business has continued to grow and is looking to expand its team.

An opportunity is now available for an experienced Senior Administrator to join the team and play an important role in supporting the day-to-day operations of the business. This is a varied position suited to someone who enjoys taking ownership, keeping things organised and ensuring the administrative side of a busy plumbing business runs smoothly.

About the role

Working closely with the team, you will help coordinate administrative processes, manage job scheduling and support the smooth delivery of daily operations.

Your key responsibilities will include:

• Scheduling plumbing jobs and allocating staff using the Simpro software system.
• Managing incoming phone calls and directing enquiries to the appropriate person or department.
• Preparing and submitting Certificates of Compliance through the eCoC website.
• Booking and coordinating plumbing inspections through the eCoC website.
• Completing data entry and uploading plumbing plans, purchase orders and relevant documentation.
• Creating new jobs in Simpro and ensuring job information is accurate and up to date.
• Maintaining and updating records within the Safe365 system.
• Providing general administrative support to the office and wider team.
• Maintaining a clean, tidy and organised office environment.
• Assisting with the coordination of daily office operations and general administrative requirements.

About you

To be successful in this role, you will ideally bring:

• 3-5 years' experience in trades administration (essential).
• The ability to work collaboratively within a small administration team while also working independently.
• Strong attention to detail and the ability to handle confidential information appropriately.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• The ability to multitask, prioritise competing demands and meet deadlines.
• Intermediate skills across Microsoft Office, including Adobe Acrobat, Outlook, Word, Excel and OneDrive.
• Previous experience with Simpro would be highly regarded.

What's on offer?

Full-time hours, Monday to Friday, 8:00 am - 4:00 pm.

No late nights or weekend work.

• Brand-new office facilities located in Somerton Park.
• Free onsite parking.
• A friendly and positive working environment within a family-owned business.
• Office closure and an extended break over the Christmas period.

Commencement date: 11 January 2027

New Heights Plumbing is an equal opportunity employer and encourages candidates from all backgrounds to apply.