Scheduler & Administrator | Full-Time (Maternity Cover)

Sydney Plumbing Pty Ltd; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Sydney Plumbing Pty Ltd seeks an experienced Scheduler and Office Administrator to join our Lidcombe-based team. The role manages scheduling, admin tasks, and operational support in a busy service environment, with a focus on accuracy and strong communication.

Key duties include coordinating urgent requests, data entry, EFTPOS processing, and supporting the accounts team, while developing industry knowledge to answer stakeholder enquiries.

Qualifications

• Experience in scheduling and/or administration.
• Strong written and verbal communication skills.
• Customer-focused with ability to engage stakeholders.

Responsibilities

• Coordinate scheduling and maintenance works, prioritising urgent requests.
• Manage daily administration: data entry, phone/email enquiries, records for jobs, quotes, clients and assets.
• Prepare documents and correspondence for directors/office manager.
• Process EFTPOS transactions and maintain accurate records.
• Provide admin support to accounts team.
• Build and maintain relationships with clients and stakeholders.
• Develop industry knowledge to answer enquiries and provide updates.

Skills

Scheduling

Administration

Communication

Customer service

Attention to detail

Tools

EFTPOS

Job description

Scheduler & Administrator | Full-Time (Maternity Cover)

We are seeking an experienced and highly organised Scheduler and Office Administrator to join our team based in the Lidcombe area.

This is a diverse role suited to someone who enjoys variety, has excellent attention to detail, and can confidently manage competing priorities in a busy service-based environment.

About Sydney Plumbing

Established in 2005, we service strata properties throughout Sydney, with many longstanding clients. We have a close-knit team of experienced plumbers and pump technicians, and our office environment is very friendly and welcoming.

About the Role

Working closely with management, office and field staff, you will be responsible for a broad range of scheduling, administrative, and operational duties, including:

• Coordinate scheduling and maintenance works, prioritising urgent requests.
• Manage daily administration, including data entry, phone/email enquiries and record-keeping for jobs, quotes, clients and assets.
• Prepare documents and correspondence, as well as any ad hoc tasks requested by the directors or office manager.
• Process EFTPOS transactions and maintain accurate records.
• Provide administrative support to the accounts team.
• Build and maintain strong relationships with clients and other stakeholders.
• Develop industry-specific knowledge to confidently answer stakeholder enquiries and provide technical updates.

About You

We are looking for someone who is:

• Highly organised with exceptional attention to detail.
• A strong communicator with excellent written and verbal communication skills.
• Customer-focused and confident dealing with clients, suppliers and stakeholders.
• Experienced in scheduling and/or administration
• Comfortable working in a fast-paced environment where priorities can change with varying workflow.
• Experience in plumbing, trades, strata or a similar service-based industry will be highly regarded but is not essential. The working hours of this role are Monday-Friday 8am-4.30pm, although this is open to negotiation for the right candidate. This position is a maternity leave contract to commence ASAP, with the possibility to extend.