Administrative Assistant- Plumbing Industry

Master Plumbers and Roofing Pty Ltd; Melbourne; On-site; AUD 55,000 - 70,000; Full time

Job summary

Master Plumbers and Roofing Pty Ltd – Braeside VIC is seeking an organised administrator to provide operational support across our plumbing business. You will assist with client communication, data entry, quote follow-ups, invoicing and general office duties while supporting marketing activities.

You will work closely with the Director and Office Manager to ensure enquiries are followed up, records are up to date and services are delivered with a high level of customer service.

Qualifications

• Experience in administration, office support or customer service.
• Strong organisational skills and attention to detail.
• Confident written and verbal communication.
• Professional and friendly approach to client relationships.
• Good computer skills and confidence with Microsoft Office and email.
• Ability to manage multiple tasks and prioritise effectively.
• Proactive mindset and follow-through on tasks.
• Ability to work independently and in a team.

Responsibilities

• Entering data and maintaining accurate client and job records.
• Liaising with clients via phone and email in a professional and friendly manner.
• Following up on outstanding quotes and assisting with client enquiries.
• Providing administrative support to the Director and Office Manager.
• Assisting with the coordination and scheduling of plumbing jobs as required.
• Updating job information, documentation and internal records.
• Preparing correspondence, documents and other administrative materials.
• Assisting with invoicing, purchase orders and general paperwork.
• Supporting marketing activities, including social media and promotional content.
• Monitoring outstanding tasks and ensuring follow-ups are completed in a timely manner.

Skills

Organisational skills

Attention to detail

Written and verbal communication

Customer service

Multitasking

Proactive mindset

Learn and adapt

Team player

Tools

Microsoft Office

Job description

Master Plumbers and Roofing Pty Ltd – Braeside VIC

You will provide administrative and operational support across our plumbing business, assisting with client communication, data entry, quote follow-ups, general office duties and marketing activities. Working closely with our Director and Office Manager, you will play an important role in supporting the day-to-day operations of the business, helping ensure enquiries are followed up, administration is kept up to date and clients receive excellent service. This is a varied, hands-on position suited to someone who enjoys being organised, taking initiative and working across different areas of the business.

Key responsibilities

Entering data and maintaining accurate client and job records.

Liaising with clients via phone and email in a professional and friendly manner.

Following up on outstanding quotes and assisting with client enquiries.

Providing administrative support to the Director and Office Manager.

Assisting with the coordination and scheduling of plumbing jobs as required.

Updating job information, documentation and internal records.

Preparing correspondence, documents and other administrative materials.

Assisting with invoicing, purchase orders and general paperwork as required.

Supporting marketing activities, including social media and promotional content.

Monitoring outstanding tasks and ensuring follow-ups are completed in a timely manner.

About you

Previous experience in administration, office support or customer service.

Strong organisational skills and excellent attention to detail.

Confident written and verbal communication skills.

A professional and friendly approach to client relationships.

Good computer skills and confidence using Microsoft Office and email.

The ability to manage multiple tasks and prioritise effectively.

A proactive mindset and the ability to follow tasks through to completion.

A willingness to learn and adapt as business needs change.

The ability to work independently while also being a strong team player.

Experience in the plumbing, construction, trades or service industry will be highly regarded, particularly if you have experience with job scheduling, quote follow-ups, invoicing or trade business administration.