Senior Administration Lead: Ops, Fleet & Facilities (Hybrid)

Queensland Government; Brisbane; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging benefits

Hybrid work arrangements

Job summary

ADA Australia is seeking a Senior Administration Officer to lead the administration function, coordinate a small team and oversee fleet, facilities, business systems and office operations. The role combines leadership with hands‑on operational support to enable high‑quality service delivery to older people and those with disability across Queensland.

You will report to the Manager, Business Support Services, coordinate reception and admin activities, and drive continuous improvement across CRM

Qualifications

• Relevant qualifications and/or substantial experience in a senior administration, office coordination or business support role.
• Experience supervising, coordinating or leading administrative staff.
• Strong organisational skills and ability to manage competing priorities.
• Excellent attention to detail and commitment to quality.
• Sound judgement and ability to resolve operational issues independently.
• Strong communication and stakeholder engagement skills.
• Experience using Microsoft 365, CRM systems, AI tools and other business applications.
• Confidence learning new technologies and adapting to changing business needs.
• Ability to work independently and collaboratively across multiple teams.

Responsibilities

• Coordinating administration, reception and office support activities.
• Supervising and supporting the Administration Officer and Receptionist/Administration Assistant.
• Allocating work, monitoring workloads and providing coaching and guidance.
• Managing fleet administration, including servicing, maintenance, registrations and e-Tolls.
• Coordinating facilities maintenance, contractors, equipment and asset management.
• Providing backup support for CRM reporting and systems administration.
• Coordinating software licences, IT equipment and new starter onboarding.
• Identifying opportunities to improve processes, systems and workflows.

Skills

Leadership

Stakeholder communication

Problem solving

Organisational skills

Adaptability

Education

Relevant qualifications or substantial experience

Tools

Microsoft 365

CRM systems

AI tools

Job description

ADA Australia is seeking a Senior Administration Officer to lead the administration function, coordinate a small team and oversee fleet, facilities, business systems and office operations. The role combines leadership with hands‑on operational support to enable high‑quality service delivery to older people and those with disability across Queensland.

You will report to the Manager, Business Support Services, coordinate reception and admin activities, and drive continuous improvement across CRM