Senior Administrative Lead - Customer Ops (Hybrid, NFP)

St George Community Housing; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

St George Community Housing in Sydney is seeking an experienced Senior Administrative Support Officer to lead and coordinate administrative services across Customer Operations. Reporting to the Head of Customer Hub, you will manage a team of administrative professionals and establish consistent processes to support frontline teams.

The role requires a degree in business administration or related discipline, or substantial relevant experience, with a focus on governance, data quality and service

Qualifications

• Demonstrated experience coordinating an administrative support function and supervising employees, including allocating work, setting priorities, monitoring service standards, supporting employee performance and resolving operational workflow issues in a busy customer-focused environment.
• Strong capability in customer service, written communication, administration accuracy data quality, systems use, prioritisation and governance of administrative standards across a busy operational environment.

Responsibilities

• Leading and coordinating a team of administrative support professionals.
• Managing workflow allocation, priorities and service delivery standards.
• Developing and maintaining consistent administrative processes, controls and quality standards.
• Supporting records management, correspondence, data quality and compliance activities.
• Partnering with operational leaders to identify service improvements and streamline ways of working.
• Monitoring team performance, service outcomes and capacity to ensure responsive support across Customer Operations.
• Providing coaching, guidance and development opportunities to team members.

Skills

People leadership

Customer service

Administrative systems

Governance

Data quality

Written communication

Prioritisation

Education

Degree in business administration or related discipline

Job description

St George Community Housing in Sydney is seeking an experienced Senior Administrative Support Officer to lead and coordinate administrative services across Customer Operations. Reporting to the Head of Customer Hub, you will manage a team of administrative professionals and establish consistent processes to support frontline teams.

The role requires a degree in business administration or related discipline, or substantial relevant experience, with a focus on governance, data quality and service