Casual Administration Officer — Hospital & Patient Services

Queensland Government; Brisbane; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging benefits

Hybrid work arrangements

Job summary

ADA Australia is seeking a Senior Administration Officer to lead the administration function, coordinate a small team and oversee fleet, facilities, business systems and office operations. The role combines leadership with hands‑on operational support to enable high‑quality service delivery to older people and those with disability across Queensland.

You will report to the Manager, Business Support Services, coordinate reception and admin activities, and drive continuous improvement across CRM

Qualifications

• Relevant qualifications and/or substantial experience in a senior administration, office coordination or business support role.
• Experience supervising, coordinating or leading administrative staff.
• Strong organisational skills and ability to manage competing priorities.
• Excellent attention to detail and commitment to quality.
• Sound judgement and ability to resolve operational issues independently.
• Strong communication and stakeholder engagement skills.
• Experience using Microsoft 365, CRM systems, AI tools and other business applications.
• Confidence learning new technologies and adapting to changing business needs.
• Ability to work independently and collaboratively across multiple teams.

Responsibilities

• Coordinating administration, reception and office support activities.
• Supervising and supporting the Administration Officer and Receptionist/Administration Assistant.
• Allocating work, monitoring workloads and providing coaching and guidance.
• Managing fleet administration, including servicing, maintenance, registrations and e-Tolls.
• Coordinating facilities maintenance, contractors, equipment and asset management.
• Providing backup support for CRM reporting and systems administration.
• Coordinating software licences, IT equipment and new starter onboarding.
• Identifying opportunities to improve processes, systems and workflows.

Skills

Leadership

Stakeholder communication

Problem solving

Organisational skills

Adaptability

Education

Relevant qualifications or substantial experience

Tools

Microsoft 365

CRM systems

AI tools

Job description

Senior Administration Officer

Posted today

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Job Description

Lead a Small Team While Coordinating Systems, Facilities and Business Support

Are you an experienced administration professional looking for more than just another administration role?

ADA Australia is seeking a proactive and capable Senior Administration Officer to coordinate our administration function, support a small team, and oversee key operational areas including fleet, facilities, business systems and office operations.

This is a diverse, hands-on role combining team leadership, operational support and continuous improvement. You’ll help ensure our people have the systems, resources and support they need to deliver services to older people and people with disability across Queensland.

Why Join ADA Australia?

• Competitive salary + generous salary packaging benefits
• Flexible hybrid work arrangements
• A diverse role with genuine autonomy, ownership and variety
• Meaningful work that creates a real impact in the community
• A collaborative and supportive team culture
• Access to an Employee Assistance Program

About the Role

Reporting to the Manager, Business Support Services, you will coordinate administration and reception services while supporting the day-to-day operation of the Administration Team.

Key responsibilities include:

• Coordinating administration, reception and office support activities
• Supervising and supporting the Administration Officer and Receptionist/Administration Assistant
• Allocating work, monitoring workloads and providing coaching and guidance
• Managing fleet administration, including servicing, maintenance, registrations and e-Tolls
• Coordinating facilities maintenance, contractors, equipment and asset management
• Providing backup support for CRM reporting and systems administration
• Coordinating software licences, IT equipment and new starter onboarding
• Identifying opportunities to improve processes, systems and workflows

About You

You are a confident and organised administration professional who enjoys solving problems, improving processes and helping others succeed.

You will bring:

• Relevant qualifications and/or substantial experience in a senior administration, office coordination or business support role
• Experience supervising, coordinating or leading administrative staff
• Strong organisational skills and the ability to manage competing priorities
• Excellent attention to detail and commitment to quality
• Sound judgement and the ability to resolve operational issues independently
• Strong communication and stakeholder engagement skills
• Experience using Microsoft 365, CRM systems, AI tools and other business applications
• Confidence learning new technologies and adapting to changing business needs
• The ability to work independently and collaboratively across multiple teams

About ADA Australia

ADA Australia is an independent not-for-profit organisation with more than 30 years’ experience supporting older people and people with disability.

Through information, education, advocacy and legal services, we empower people to understand their rights, make informed choices and have their voices heard.

To be considered for this role, you will require:

• A current Queensland Driver Licence
• A current National Criminal History Check (or willingness to obtain one)
• The ability to travel between ADA Australia’s Brisbane offices as required