Client Admin Officer, Aged Care (Hybrid)

Uniting; Unanderra; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hybrid working

Fitness Passport access

Extra annual leave

Employee discounts

Job summary

Uniting in Unanderra is seeking a Client Administration Officer to join the Finance team. You will be the central contact for client administration, handling accounts, Medicare events and contract documentation with empathy and precision.

You’ll work across client information systems, respond to inquiries by phone and email, and support multiple teams to resolve issues efficiently. This is a full‑time, on‑site role with hybrid options and a generous benefits package.

Qualifications

• Previous administration or customer service experience, ideally within health, aged care, finance or a similar environment.
• Strong phone conversation skills, including sensitive discussions.
• Excellent attention to detail and accuracy in data entry and records.

Responsibilities

• Process client admissions, departures, leave, funding changes and other client events.
• Enter and maintain accurate client information across finance systems.
• Respond to client and service enquiries by phone and email.
• Assist with client accounts, including rejected payments, overdue accounts and refunds.
• Process and monitor Medicare events and subsidy information.
• Support the preparation, execution and filing of client contracts and documentation.
• Maintain accurate client records and filing.
• Liaise with Service Managers and Finance teams to resolve enquiries.
• Provide general administration and database support.

Skills

Customer service

Phone communication

Attention to detail

Data entry

Problem solving

Multitasking

Empathy

Verbal communication

Job description

Uniting in Unanderra is seeking a Client Administration Officer to join the Finance team. You will be the central contact for client administration, handling accounts, Medicare events and contract documentation with empathy and precision.

You’ll work across client information systems, respond to inquiries by phone and email, and support multiple teams to resolve issues efficiently. This is a full‑time, on‑site role with hybrid options and a generous benefits package.