Security Officer

Lasseters; Alice Springs; On-site; AUD 74,000 - 88,000; Full time

Benefits offered by this job

Food & beverage discount

Health Club membership

IHG Employee Benefits

Meals provided on shifts

Uniforms provided

Training & progression

Staff & family events

Job summary

Lasseters Hotel Casino in Alice Springs, NT is seeking professional Security Officers to join our frontline team. You will protect guests, staff and assets with strong judgment, clear communication and a proactive approach to risk management while delivering exceptional service across the venue.

You will conduct patrols, respond to incidents, prepare detailed reports and collaborate with internal teams and authorities.

Qualifications

• AQF Cert II/III in Security or equivalent资格
• Current Security Licence and First Aid Certificate
• RSA and RSG certificates or the ability to obtain them
• Ability to obtain a Casino Operatives Licence
• At least three years of full-time work experience at security level
• Strong customer service background and de-escalation skills

Responsibilities

• Provide a visible and professional security presence across the property
• Respond to incidents, emergencies, and guest concerns promptly
• Monitor venue operations to ensure safety and regulatory compliance
• Support conflict resolution using sound judgement and de-escalation
• Conduct regular patrols, reporting and risk assessments
• Prepare accurate, detailed incident reports
• Collaborate with internal departments and external authorities when required
• Uphold Lasseters' policies, procedures, and customer service standards

Skills

Customer service

Communication

Decision making

Report writing

Under pressure

Education

AQF Certificate II/III in Security

Current Security Licence

First Aid Certificate

RSA / RSG certificates

Casino Operatives Licence

3+ years security experience

Job description

Security Officer – Lasseters Hotel Casino | Alice Springs, NT

Employer: IRIS Capital – Lasseters Casino Operations Pty Ltd
Position Type: Full-Time
Salary: $73,865 – $88,200 (depending on experience and skill set)
Location: Alice Springs, NT

Lasseters Hotel Casino is seeking committed and professional Security Officers to join our team. In this frontline role, you will be responsible for ensuring the safety and security of our property, assets, guests, and staff. You will demonstrate strong judgement, excellent communication, and a proactive approach to risk management while delivering exceptional customer service across all areas of the venue.

About the Role

• Provide a visible and professional security presence across the property

• Respond to incidents, emergencies, and guest concerns promptly and appropriately

• Monitor venue operations to ensure safety and regulatory compliance

• Support conflict resolution using sound judgement and de-escalation techniques

• Conduct regular patrols, reporting, and risk assessments

• Prepare accurate, detailed incident reports

• Collaborate with internal departments and external authorities when required

• Uphold Lasseters' policies, procedures, and customer service standards

Experience & Qualifications

• Relevant security qualification equivalent to AQF Certificate II or III, with associated work experience

• Minimum1 year of full-time (or equivalent) experience for Cert II

• Minimum 1 year of 20+ hours per week experience for Cert III

• Current Security Licence and First Aid Certificate

• RSA and RSG certificates, or the ability to obtain these

• Ability to obtain a Casino Operatives Licence

• At least three years of full-time work experience at the required skill level

• Strong customer service background

• Solid report writing skills with high attention to detail

• Ability to manage pressure, prioritise tasks, and work in fast-paced environments

• Experience providing a professional security presence within properties

We Offer You

• 25% discount on food and beverages across Lasseters operations
• Complimentary Health Club membership
• IHG Employee Benefits Program
• Meals provided while on eligible shifts
• Uniforms provided and laundered
• Training, professional development, and career progression pathways
• Staff and family social events