Hotel Service Manager

Crowne Plaza Alice Springs Lasseters; Alice Springs; On-site; AUD 74,000 - 85,000; Full time

Benefits offered by this job

Meals provided

Uniforms provided

IHG Employee Benefits

Health club discount

Day spa discounts

Staff & family events

Career progression

Job summary

Lasseters Hotel Casino in Alice Springs, NT, is seeking a Hotel Service Manager to oversee daily hotel operations across Front Office, Housekeeping, Concierge, and Guest Services. You will ensure exceptional guest experiences, high service standards, and smooth departmental coordination.

The role requires experience in hotel operations or guest services, strong customer service and communication skills, and the ability to supervise staff in a fast-paced environment.

Qualifications

• Experience in hotel operations or guest services
• Strong customer service and communication skills
• Ability to supervise and support staff
• Organised, reliable, and able to work in a fast-paced environment
• Professional presentation and strong attention to detail

Responsibilities

• Oversee daily hotel operations across Front Office, Housekeeping, Concierge, and Guest Services
• Coordinate guest service operations across hotel departments
• Ensure rooms and public areas meet brand cleanliness and presentation standards
• Liaise with Housekeeping, Maintenance, and Front Office for seamless service
• Handle guest enquiries, feedback, and service recovery
• Uphold safety, hygiene, and hotel procedures

Skills

Hotel operations

Customer service

Staff supervision

Organization

Attention to detail

Education

AQF Cert II/III in Hospitality

Job description

Lasseters Main Menu - Employment Find out why our staff love working at Lasseters, view current opportunities and register your interest.

Hotel Service Manager – Lasseters Hotel Casino | Alice Springs, NT

Employer: IRIS Capital – Lasseters Casino Operations Pty Ltd

Position Type: Full-Time

Salary: $73,865 – $85,000 (depending on experience and skill set)

Location: Alice Springs, NT

AUD Australia - NT Alice Springs & Central Australia Alice Springs 0870

Lasseters Hotel Casino is seeking a motivated and service-driven Hotel Service Manager to oversee daily hotel operations, including Front Office, Housekeeping, Concierge, and Guest Services. This role ensures exceptional guest experiences, smooth departmental coordination, and high service standards across the hotel.

About the Role

• Support and coordinate guest service operations across hotel departments
• Ensure rooms and public areas meet brand cleanliness and presentation standards
• Supervise and support frontline staff during daily operations
• Handle guest enquiries, feedback, and service recovery professionally
• Liaise with Housekeeping, Maintenance, and Front Office to ensure seamless service
• Uphold safety, hygiene, and hotel procedures

What We’re Looking For

• Experience in hotel operations or guest services
• Strong customer service and communication skills
• Ability to supervise and support staff
• Organised, reliable, and able to work in a fast-paced environment
• Professional presentation and strong attention to detail

Qualification Requirements

• AQF Certificate II or III in Hospitality or Hotel Operations OR
• 1 year of relevant experience, OR
• 3 years of experience in lieu of formal qualifications

We Offer You

• 25% discount on food and beverages across Lasseters operations
• Discounted Health Club membership and Day Spa treatments
• IHG Employee Benefits Program
• Meals provided while on eligible shifts
• Uniforms provided and laundered
• Training, professional development, and career progression pathways
• Staff and family social events