Security Officer

Crowne Plaza Alice Springs Lasseters; Alice Springs; Hybrid; AUD 74,000 - 88,000; Full time

Benefits offered by this job

25% discount on food and beverages

Complimentary Health Club membership

IHG Employee Benefits Program

Meals provided while on eligible shift

Uniforms provided and laundered

Training, professional development and

career progression pathways

Staff and family social events

Job summary

Lasseters Hotel Casino in Alice Springs, NT, is seeking committed Security Officers to join our team. In this frontline role, you will help safeguard guests, staff and assets while delivering superior customer service in a hospitality setting at Lasseters.

The position is full-time and located on site in Alice Springs. Applicants should hold an AQF Certificate II/III with industry experience, a current Security Licence and First Aid, and be capable of handling incidents with calm, clear

Qualifications

• Relevant security qualification equivalent to AQF Certificate II or III, with associated work experience.
• Minimum 1 year of full-time (or equivalent) experience for Cert II.
• Minimum 1 year of 20+ hours per week experience for Cert III.
• Current Security Licence and First Aid Certificate.
• RSA and RSG certificates, or the ability to obtain these.

Responsibilities

• Provide a visible and professional security presence across the property.
• Respond to incidents, emergencies, and guest concerns promptly and appropriately.
• Monitor venue operations to ensure safety and regulatory compliance.
• Support conflict resolution using sound judgement and de-escalation techniques.
• Conduct regular patrols, reporting, and risk assessments.
• Prepare accurate, detailed incident reports.
• Collaborate with internal departments and external authorities when required.
• Uphold Lasseters' policies, procedures, and customer service standards.

Skills

Security Licence

First Aid Certificate

RSA

RSG

Customer service

Report writing

De-escalation

Communication

Risk management

Education

AQF Certificate II

AQF Certificate III

Job description

Security Officer – Lasseters Hotel Casino | Alice Springs, NT

Employer: IRIS Capital – Lasseters Casino Operations Pty Ltd
Position Type: Full-Time
Salary: $73,865 – $88,200 (depending on experience and skill set)
Location: Alice Springs, NT

Lasseters Hotel Casino is seeking committed and professional Security Officers to join our team. In this frontline role, you will be responsible for ensuring the safety and security of our property, assets, guests, and staff. You will demonstrate strong judgement, excellent communication, and a proactive approach to risk management while delivering exceptional customer service across all areas of the venue.

About the Role

• Provide a visible and professional security presence across the property
• Respond to incidents, emergencies, and guest concerns promptly and appropriately
• Monitor venue operations to ensure safety and regulatory compliance
• Support conflict resolution using sound judgement and de-escalation techniques
• Conduct regular patrols, reporting, and risk assessments
• Prepare accurate, detailed incident reports
• Collaborate with internal departments and external authorities when required
• Uphold Lasseters' policies, procedures, and customer service standards

Experience & Qualifications

• Relevant security qualification equivalent to AQF Certificate II or III, with associated work experience
• Minimum 1 year of full-time (or equivalent) experience for Cert II
• Minimum 1 year of 20+ hours per week experience for Cert III
• Current Security Licence and First Aid Certificate
• RSA and RSG certificates, or the ability to obtain these
• Ability to obtain a Casino Operatives Licence
• At least three years of full-time work experience at the required skill level
• Strong customer service background
• Solid report writing skills with high attention to detail
• Ability to manage pressure, prioritise tasks, and work in fast-paced environments
• Experience providing a professional security presence within properties

We Offer You

• 25% discount on food and beverages across Lasseters operations
• Complimentary Health Club membership
• IHG Employee Benefits Program
• Meals provided while on eligible shifts
• Uniforms provided and laundered
• Training, professional development, and career progression pathways
• Staff and family social events

If you are a dedicated Security Officer looking to bring your skills to a professional and diverse hospitality environment, we would love to hear from you.

AUD Australia - NT Alice Springs & Central Australia Alice Springs 0870