Casino Security Officer — Proactive Safety & Guest Care

Crowne Plaza Alice Springs Lasseters; Alice Springs; Hybrid; AUD 74,000 - 88,000; Full time

Benefits offered by this job

25% discount on food and beverages

Complimentary Health Club membership

IHG Employee Benefits Program

Meals provided while on eligible shift

Uniforms provided and laundered

Training, professional development and

career progression pathways

Staff and family social events

Job summary

Lasseters Hotel Casino in Alice Springs, NT, is seeking committed Security Officers to join our team. In this frontline role, you will help safeguard guests, staff and assets while delivering superior customer service in a hospitality setting at Lasseters.

The position is full-time and located on site in Alice Springs. Applicants should hold an AQF Certificate II/III with industry experience, a current Security Licence and First Aid, and be capable of handling incidents with calm, clear

Qualifications

• Relevant security qualification equivalent to AQF Certificate II or III, with associated work experience.
• Minimum 1 year of full-time (or equivalent) experience for Cert II.
• Minimum 1 year of 20+ hours per week experience for Cert III.
• Current Security Licence and First Aid Certificate.
• RSA and RSG certificates, or the ability to obtain these.

Responsibilities

• Provide a visible and professional security presence across the property.
• Respond to incidents, emergencies, and guest concerns promptly and appropriately.
• Monitor venue operations to ensure safety and regulatory compliance.
• Support conflict resolution using sound judgement and de-escalation techniques.
• Conduct regular patrols, reporting, and risk assessments.
• Prepare accurate, detailed incident reports.
• Collaborate with internal departments and external authorities when required.
• Uphold Lasseters' policies, procedures, and customer service standards.

Skills

Security Licence

First Aid Certificate

RSA

RSG

Customer service

Report writing

De-escalation

Communication

Risk management

Education

AQF Certificate II

AQF Certificate III

Job description

Lasseters Hotel Casino in Alice Springs, NT, is seeking committed Security Officers to join our team. In this frontline role, you will help safeguard guests, staff and assets while delivering superior customer service in a hospitality setting at Lasseters.

The position is full-time and located on site in Alice Springs. Applicants should hold an AQF Certificate II/III with industry experience, a current Security Licence and First Aid, and be capable of handling incidents with calm, clear