School ICT Support Desk Analyst I

Cranbrook School; Sydney; On-site; AUD 65,000 - 85,000; Full time

Job summary

Cranbrook School is seeking a permanent full-time ICT Service Desk Officer to support staff and students across its Senior and Junior School campuses in Bellevue Hill, Rose Bay, and affiliated preschools. You will handle 1st and 2nd line IT support, incident logging, and deployment tasks for Windows and Mac devices, printers, AV, and cloud services.

The role requires recent service desk experience, strong communication skills, and a commitment to safeguarding children.

Qualifications

• TAFE or equivalent Information Technology certification and/or relevant experience
• Experience with Microsoft 0365 suite, TEAMS, Exchange online /on Prem admin, Active Directory, intunes, JAMF & Service desk platforms such as fresh service, Service Now.
• Experience in providing general technical assistance to the user community for all client devices and applications including Apple and Microsoft client operating systems, productivity and creative client applications (including MS Office, Adobe Creative Cloud Suite, Office 365, GSuite, Compass SMS, Canvas LMS) and other technology devices including audio visual, telephones, conferencing, and printing
• Excellent written and verbal communication skills
• Demonstrated organisational skills, including the ability to work to deadlines
• A firm commitment to safeguarding and promoting the welfare of children
• An ITIL V3 or V4 Foundations Certificate, Certificate IV in Information Technology Support, Tertiary qualifications in Information Technology or similar field and/or Vendor Certifications, would be highly desirable. Experience in the education sector would be valued by is not essential.

Responsibilities

• Provide 1st and 2nd level ICT support to staff, students, and community, via service desk or onsite assistance.
• Record incidents, diagnose problems, and resolve issues across Windows and MacOS desktops and client devices.
• Coordinate deployments of desktop, laptop, peripheral hardware and software; maintain deployment documentation.
• Collaborate with suppliers for repairs and maintenance; contribute to service desk projects and process improvements.

Education

IT certifications

ITIL Foundations

Vendor Certifications

Tools

Microsoft 365 suite

TEAMS

Exchange Online/On-Prem

Active Directory

Intune

JAMF

Freshservice

ServiceNow

Job description

Cranbrook School is seeking a permanent full-time ICT Service Desk Officer to support staff and students across its Senior and Junior School campuses in Bellevue Hill, Rose Bay, and affiliated preschools. You will handle 1st and 2nd line IT support, incident logging, and deployment tasks for Windows and Mac devices, printers, AV, and cloud services.

The role requires recent service desk experience, strong communication skills, and a commitment to safeguarding children.