ICT Service Desk & Classroom AV Support Specialist

St Andrew's Anglican College; Peregian Beach; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

On-site parking

Competitive salary + 12.75% superannum

Job summary

St Andrew's Anglican College on the Sunshine Coast seeks an ICT Service Desk and Classroom AV Support Officer. You will be the first point of contact for tech support for students, staff and parents, delivering front-line service and AV support across classrooms and meeting rooms.

You’ll manage tickets, assist with AV provisioning, and help maintain IT assets and knowledge base documentation. This role fosters digital transformation within a Prep to Year 12 school environment.

Qualifications

• Relevant IT qualification or progress toward one.
• Genuine passion for technology.
• Strong customer service focus with students, staff and parents.
• Strong attention to detail.
• Experience with MacOS and iOS.
• Knowledge of classroom AV technologies.

Responsibilities

• Provide Tier 1 support and customer service at the Service Desk.
• Log and prioritise requests via ticketing system and escalate as needed.
• Provide AV support for classroom and meeting rooms; set up displays, projectors, Apple TVs, audio.
• Assist Head of Media and AV with provisioning and setup of AV equipment.
• Respond to parent technical service requests.
• Perform proactive checks on printers, phones, Apple TVs, TVs and other devices.
• Assist with logging student device repairs and update asset system.
• Maintain IT asset registry accuracy.
• Assist with device management and year-start deployment.
• Ensure devices are updated with patches.
• Assist with implementing new technologies.
• Create and maintain end-user knowledge base docs.
• Adhere to rostered duties at Service Desk.
• Other duties as requested.

Skills

Customer service

First-line support

MacOS

iOS

Microsoft Office

Office 365

Tech troubleshooting

Asset management

Communication

Education

Relevant IT qualification or progress toward one

Tools

Ticketing system

AV equipment

Job description

St Andrew's Anglican College on the Sunshine Coast seeks an ICT Service Desk and Classroom AV Support Officer. You will be the first point of contact for tech support for students, staff and parents, delivering front-line service and AV support across classrooms and meeting rooms.

You’ll manage tickets, assist with AV provisioning, and help maintain IT assets and knowledge base documentation. This role fosters digital transformation within a Prep to Year 12 school environment.