Scheduling Officer

Respect Group Limited; Warrnambool; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefit

Meals & accommodation allowance

Job summary

Respect Group Limited is seeking a Scheduling Officer – Home Care to join our Warrnambool/Launceston team. This full-time role coordinates occupational therapist and clinician visits, collaborating with Care Partners to ensure timely, well-coordinated services.

Strong communication and time management are essential, with a six-weekly on-call rotation including weekends. The position supports delivery of high-quality aged care while maintaining compliance with standards and client agreements.

Qualifications

• Experience coordinating logistics, scheduling and appointments in a care or similar environment.
• Excellent written and verbal communication, listening, negotiation and relationship-building skills.

Responsibilities

• Act as primary contact for rostering enquiries and coordinate requests promptly.
• Maintain and update rosters and systems, ensuring staff availability and scheduling changes are accurate.
• Optimise workforce utilisation and ensure compliance with relevant agreements and awards.
• Manage a high-volume workload and meet deadlines with attention to detail.

Skills

Logistics scheduling

Organisation

Stakeholder communication

Independent work

Risk management awareness

Education

Certificate III in Business Administration

Tools

Microsoft Office

Job description

Respect is Regional Australia’s largest aged care provider. As a not-for-profit, we’re committed to helping older Australians live with dignity, independence and purpose. Join a supportive, values-led team where your contribution makes a real difference.

About the Role

The Scheduling Officer – Home Care is a full-time position based at either our Warrnambool or Launceston Head Office. The role is responsible for coordinating and allocating Occupational Therapist and Clinician visits and follow-ups, working closely with Care Partners and the Scheduling team to ensure services are efficiently scheduled and delivered.

Excellent communication, written and verbal, and literacy skills are essential for success in this role.

The position operates Monday to Friday, with participation in a six-weekly on-call rotation, including weekend coverage.

You will play an important role in supporting the delivery of high-quality care by ensuring services are well-coordinated, timely and responsive to client needs. You will also contribute to maintaining compliance with the Aged Care Quality Standards, relevant legislation and client service agreements, while helping to ensure smooth and effective daily operations.

To be successful, you will bring proven experience in logistics and scheduling, strong communication and time management skills, and the ability to work effectively in a fast-paced environment. You will be confident using Microsoft applications, highly organised and able to adapt to changing priorities.

No two days are the same! As Scheduling Officer you will:

• Act as the primary point of contact for rostering enquiries, coordinating requests accurately and in a timely manner.
• Maintain and update rosters and systems, ensuring accuracy of staff availability, client preferences, leave, and scheduling changes.
• Optimise workforce utilisation, maintaining over 90% permanent staffing and ensuring compliance with Enterprise Agreements and awards.
• Manage a high-volume, fast-paced workload, meeting deadlines with strong attention to detail and accuracy.
• Publish permanent rosters at least two weeks in advance and complete scheduling inputs in line with payroll timeframes.
• Manage non-billable hours and ensure new client schedules are established within agreed service levels.
• Deliver high-quality, professional communication with clients, families, staff, and stakeholders, prioritising client needs and minimising service disruptions.
• Ensure compliance and quality by maintaining accurate records, adhering to policies and Aged Care standards, reporting incidents, and contributing to continuous improvement and professional development.

About You

You’ll thrive with us if you have:

• Demonstrated experience in logistics, scheduling and organisation of appointments
• Strong organisation and prioritisation skills, with the ability to work accurately and calmly in high-pressure, fast-paced environments.
• Excellent communication skills, with the ability to listen, negotiate, and build trust with stakeholders.
• Proven ability to work independently, apply sound judgement, and use logical problem-solving in complex or changing situations.
• Proficient computer and information management skills, with a strong understanding of risk management, hazard identification, and incident reporting.
• Relevant qualifications or experience in administration or rostering (e.g. Certificate III in Business Administration), with knowledge of the Home Care/Aged Care sector, Aged Care Standards, and a commitment to continuous improvement.

Why You’ll Love Working With Us

• A friendly, supportive workplace where people and purpose matter.
• Meaningful work where you make a difference every day.
• Opportunities to build a rewarding, long-term career in aged care.
• Competitive salary packaging, with up to $15,900 for living expenses and an additional $2,650 for meals and holiday accommodation.