Scheduling Coordinator – Aged Care & Client Services

Anglicare Southern Queensland; City of Brisbane; On-site; AUD 38,000 - 54,000; Full time

Benefits offered by this job

Not-for-Profit Salary Packaging

Novated Lease

Corporate Health Insurance Discounts

Job summary

Anglicare Southern Queensland is seeking a Scheduling Officer to join our Stafford team on a full-time, permanent basis. You will coordinate client and staff schedules using the Procura system, ensuring services align with client needs and business requirements.

You will work with Care Coordinators and Operations staff to manage changes, provide guidance on scheduling processes and maintain accurate records, while ensuring privacy and information management compliance.

Qualifications

• Valid Aged Care Worker Screening Check.
• Current National Police Check OR current NDIS Worker Screening Clearance.
• NDIS Worker Screening Clearance is mandatory for services delivering to NDIS clients.
• Statutory Declaration if you are a citizen or permanent resident of a country other than Australia after turning 16.

Responsibilities

• Coordinate and oversee the scheduling of clients and staff using the Procura Client Information System.
• Analyse client, staffing, funding and compliance data to support resource allocation.
• Provide oversight and support to administration team members, including allocation of scheduling tasks.
• Manage daily scheduling changes, including staff leave and client service adjustments.
• Provide timely scheduling information and change notifications to relevant staff and stakeholders.
• Respond to client support and scheduling issues to achieve outcomes.
• Maintain accurate client records, documentation, filing and archiving per organisational requirements.
• Ensure scheduling activities comply with privacy and information management requirements.
• Liaise with stakeholders to deliver high levels of customer service and resolve scheduling matters.
• Identify opportunities for continuous improvement and participate in audits and process improvements.
• Support the team with training, mentoring and Procura refresher sessions.

Skills

Aged Care Worker Screening Check

National Police Check

NDIS Worker Screening Clearance

Drivers Licence

Vehicle Ownership

Immunisations guidance

Job description

Anglicare Southern Queensland is seeking a Scheduling Officer to join our Stafford team on a full-time, permanent basis. You will coordinate client and staff schedules using the Procura system, ensuring services align with client needs and business requirements.

You will work with Care Coordinators and Operations staff to manage changes, provide guidance on scheduling processes and maintain accurate records, while ensuring privacy and information management compliance.