Scheduling Officer

Respect; Launceston; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Salary packaging benefits

Supportive workplace environment

Job summary

Respect is seeking a Scheduling Officer for Home Care, a full-time role based at either Warrnambool or Launceston. You will coordinate OT visits, schedule staff, and support care delivery, with a six-week on-call rotation including weekends.

Role requires strong communication, organisational skills, and experience in rostering within a fast-paced environment; MS Office proficiency and compliance with Aged Care standards are essential.

Qualifications

• Experience in logistics, scheduling and appointment coordination.
• Strong organisation and prioritisation in fast-paced environments.
• Excellent communication, listening and negotiation with stakeholders.
• Ability to work independently with sound judgement.
• Proficient in MS Office; knowledge of risk management and incident reporting.
• Cert/experience in admin or rostering (e.g. Certificate III in Business Administration).

Responsibilities

• Act as primary contact for rostering enquiries, coordinating requests promptly.
• Maintain rosters and systems with staff availability and client preferences.
• Optimize workforce utilisation and ensure compliance with agreements.
• Manage high-volume workload with attention to detail.
• Publish rosters two weeks in advance and align with payroll timelines.
• Manage non-billable hours and client schedules within service levels.
• Deliver professional communication with clients, families, staff, and stakeholders.
• Maintain records and adhere to Aged Care standards; contribute to improvements.

Skills

Logistics scheduling

Organisational skills

Communication skills

Independent work

Risk management

Education

Certificate III in Business Administration

Tools

Microsoft Office

Job description

About Respect

Respect is Regional Australia’s largest aged care provider. As a not-for-profit, we’re committed to helping older Australians live with dignity, independence and purpose. Join a supportive, values-led team where your contribution makes a real difference.

About Respect

Respect is Regional Australia’s largest aged care provider. As a not-for-profit, we’re committed to helping older Australians live with dignity, independence and purpose. Join a supportive, values-led team where your contribution makes a real difference.

About The Role

The Scheduling Officer - Home Care is a full-time position based at either our Warrnambool or Launceston Head Office. The role is responsible for coordinating and allocating Occupational Therapist and Clinician visits and follow-ups, working closely with Care Partners and the Scheduling team to ensure services are efficiently scheduled and delivered. Excellent communication, written and verbal, and literacy skills are essential for success in this role. The position operates Monday to Friday, with participation in a six-weekly on-call rotation, including weekend coverage. You will play an important role in supporting the delivery of high-quality care by ensuring services are well-coordinated, timely and responsive to client needs. You will also contribute to maintaining compliance with the Aged Care Quality Standards, relevant legislation and client service agreements, while helping to ensure smooth and effective daily operations. To be successful, you will bring proven experience in logistics and scheduling, strong communication and time management skills, and the ability to work effectively in a fast-paced environment. You will be confident using Microsoft applications, highly organised and able to adapt to changing priorities.

• Act as the primary point of contact for rostering enquiries, coordinating requests accurately and in a timely manner.
• Maintain and update rosters and systems, ensuring accuracy of staff availability, client preferences, leave, and scheduling changes.
• Optimise workforce utilisation, maintaining over 90% permanent staffing and ensuring compliance with Enterprise Agreements and awards.
• Manage a high-volume, fast-paced workload, meeting deadlines with strong attention to detail and accuracy.
• Publish permanent rosters at least two weeks in advance and complete scheduling inputs in line with payroll timeframes.
• Manage non-billable hours and ensure new client schedules are established within agreed service levels.
• Deliver high-quality, professional communication with clients, families, staff, and stakeholders, prioritising client needs and minimising service disruptions.
• Ensure compliance and quality by maintaining accurate records, adhering to policies and Aged Care standards, reporting incidents, and contributing to continuous improvement and professional development.

About You

You’ll thrive with us if you have:

• Demonstrated experience in logistics, scheduling and organisation of appointments
• Strong organisation and prioritisation skills, with the ability to work accurately and calmly in high‑pressure, fast‑paced environments.
• Excellent communication skills, with the ability to listen, negotiate, and build trust with stakeholders.
• Proven ability to work independently, apply sound judgement, and use logical problem‑solving in complex or changing situations.
• Proficient computer and information management skills, with a strong understanding of risk management, hazard identification, and incident reporting.
• Relevant qualifications or experience in administration or rostering (e.g. Certificate III in Business Administration), with knowledge of the Home Care/Aged Care sector, Aged Care Standards, and a commitment to continuous improvement.

Why You’ll Love Working With Us

• A friendly, supportive workplace where people and purpose matter.
• Meaningful work where you make a difference every day.
• Opportunities to build a rewarding, long‑term career in aged care.
• Competitive salary packaging, with up to $15,900 for living expenses and an additional $2,650 for meals and holiday accommodation.