Salesforce Support

Data#3 Ltd; Brisbane; Hybrid; AUD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Flexible work arrangement

Zusammenfassung

Data#3 Ltd is seeking an Application Support specialist to triage level 1 issues, assist with testing, and prepare user and system documentation. The role supports cloud-based environments with exposure to Salesforce and requires strong attention to detail and process discipline.

The team operates in a hybrid setup with 2 days in the office and 3 days working from home, part of Data#3's Digital Platforms unit. Brisbane-based, with opportunities for growth and impact.

Qualifikationen

• Exposure to Salesforce; experience in application support preferred.
• Ability to learn and use new supporting/integrated applications quickly.
• Experience documenting system features and user guides.
• Experience following established processes, procedures and documentation standards.
• Experience working in environments governed by SLAs and meeting service expectations.

Aufgaben

• Provide user support and triage level 1 cases; escalate as needed.
• Coordinate transition of relevant issues to backlog for level 2/3 resolutions.
• Assist with testing and deliver user and system documentation.

Kenntnisse

Application Support

Salesforce exposure

Learning agility

Documentation

Process adherence

SLA awareness

Tools

Salesforce

Jobbeschreibung

Job Description

• Collaborative, supportive team that values growth and innovation
• Flexible working 2 days in office, 3 days at home
• Top 10 for Australia’s Best Workplaces in Technology

This role has been readvertised. Previous applicants will continue to be considered and do not need to reapply.

Join our talented internal Digital Platforms team, adding value by working at the core of business operations. You'll provide user support, assist with testing and deliver user and system documentation.

The work is varied, high-impact, and gives you exposure and an opportunity to triage and resolve level 1 support cases and transition requirements for level 2 or 3 cases (those requiring development or configuration changes) to backlog for prioritisation.

Who is Data#3?

Data#3 is ASX200 listed and reported gross sales of $3 billion in FY25. Headquartered in Brisbane, we have approximately 1,400 employees across 12 locations in Australia and Fiji.

We have been voted HRD's Employer of Choice for the last 11 years and named Top 10 for Australia’s Best Workplaces in Technology by Great Place To Work® in 2026.

About You

• You may have exposure to Salesforce but ideally Application Support, preferably in cloud-based environments.
• Aptitude to quickly learn and use new supporting/integrated applications.
• Experience documenting system features and user guides.
• Demonstrated competence in the conduct of administrative work, including accuracy and attention to detail, good records management, self-motivation, and ability to accept responsibility.
• Experience following established processes, procedures, and documentation standards.
• Experience working in environments governed by SLAs and meeting service expectations.

Join a team that values people as much as technology — where your growth is supported and your work makes a real impact.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

Ref: KEMI114353

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.