Account Manager

Data#3 Ltd; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

Data#3 is a leading IT services provider in Australia, hiring for a customer-facing sales role based in Melbourne. You will manage an established customer base, drive maintenance renewals, and identify upsell opportunities while collaborating with presales specialists to deliver tailored technology solutions.

You will build relationships with customers and vendors, forecast sales, and contribute to revenue growth in a dynamic, data-driven environment.

Qualifications

• Experience in IT sales or a customer-facing technology role.
• Ability to build and manage long-term customer relationships.
• Commercial mindset with experience managing sales targets or quotas.
• Confident communicator and negotiator with stakeholder influence.

Responsibilities

• Manage maintenance renewals, driving retention and revenue growth.
• Identify opportunities to upsell and expand existing customer accounts.
• Build trusted relationships with customers, vendors and internal sales teams.
• Collaborate with Account Executives and technical specialists to develop tailored solutions.
• Manage sales targets, track renewal performance and maintain accurate forecasts.
• Strengthen vendor partnerships across technologies including Cisco, Palo Alto, HPE and Dell.

Skills

IT sales

Account management

Vendor relations

Customer-focused selling

Job description

Job Description

• Join Data#3 and contribute to a vision of harnessing the power of people and technology for a better future
• Work closely with leading technology vendors, including Cisco, Palo Alto, HPE, and Dell.

Love building customer relationships and turning them into long-term partnerships? Join Data#3’s high-performing sales team, where you’ll manage an established customer base and grow recurring revenue through maintenance renewals, upsell opportunities and customer-focused solutions. With dedicated technical and presales specialists behind you, you’ll have the support to build your sales capability and take the next step in your career.

• In this role you will: Manage maintenance renewals, driving retention and revenue growth.
• Identify opportunities to upsell and expand existing customer accounts.
• Build trusted relationships with customers, vendors and internal sales teams.
• Collaborate with Account Executives and technical specialists to develop tailored solutions.
• Manage sales targets, track renewal performance and maintain accurate forecasts.
• Strengthen vendor partnerships across technologies including Cisco, Palo Alto, HPE and Dell.
• About You Experience in IT sales, account management or a customer-facing technology role.
• A relationship-builder who enjoys understanding customer needs and identifying growth opportunities.
• Commercially minded, with experience managing sales targets or an individual quota.
• Confident communicator and negotiator who can influence stakeholders at all levels.
• Organised, analytical and comfortable working with customer data and sales forecasts.
• Ambitious, coachable and keen to grow your sales career.

Who is Data#3? An ASX200-listed leading IT services provider, Data#3 delivers innovative technology solutions to businesses across Australia and Fiji. Headquartered in Brisbane with a 1,400-strong team and $3B in FY25 gross sales, we are as passionate about our people as our tech. Voted HRD's Employer of Choice for 11 years running and a 2026 Best Workplaces in Technology title.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.