Associate Systems Engineer

Data#3; North Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Data#3 in Melbourne is seeking an Associate Systems Engineer to join our Managed Services team, supporting Microsoft Cloud environments across M365 and Azure.

This role suits someone with around two years in an IT outsourcing setting, who enjoys troubleshooting and building technical capability.

You will collaborate with technical teams, provide customer service, and mentor junior staff while contributing to incident resolution.

Qualifications

• Around 2 years’ experience in an IT outsourcing environment.
• Experience supporting Microsoft technologies across M365 and Azure.
• Exposure to Microsoft Cloud certifications or related IT qualifications is valued.
• Familiarity with Premier Support and Microsoft support escalation processes is advantageous.

Responsibilities

• Support and proactively analyse customer Microsoft Cloud environments.
• Identify opportunities to improve performance, capacity, event and security monitoring.
• Troubleshoot incidents and contribute to problem resolution.
• Take ownership of customer requests and incidents through to completion.
• Collaborate with technical teams, presales and sales; mentor junior staff.

Skills

Troubleshooting

Time management

Customer service

Communication skills

Problem solving

Education

Microsoft Cloud certifications

Tools

Microsoft 365

Azure

Job description

Looking to take the next step in your Microsoft Cloud career?

We’re looking for an Associate Systems Engineer to join our Managed Services team in Melbourne, supporting customer Microsoft Cloud environments across Microsoft 365 and Azure.

This is a great opportunity for someone with around 2 years’ experience in an IT outsourcing environment, particularly across Microsoft technologies, who enjoys troubleshooting, solving customer challenges and continuing to build their technical capability.

What you'll be doing

• Support and proactively analyse customer Microsoft Cloud environments
• Identify opportunities to improve performance, capacity, event and security monitoring
• Troubleshoot incidents and contribute to problem resolution
• Take ownership of customer requests and incidents through to complete
• Collaborate with technical teams, presales and sales
• Mentor and support lower-level support teams

What we're looking for

• Around 2 years’ experience in an IT outsourcing environment
• Experience supporting Microsoft technologies
• Exposure to M365 and Azure
• Strong troubleshooting and time-management skills
• Ability to identify knowledge gaps and support continuous improvement
• Excellent communication and customer service skills
• Confidence managing customer expectations and working in busy environments
• Microsoft Cloud certifications or relevant IT qualifications are highly regarded
• Familiarity with Microsoft support escalation processes, including Premier Support, is highly regarded

Why join Data#3

Data#3 is ASX200 listed and reported gross sales of $3.4 billion in FY26. Headquartered in Brisbane we have approximately 1,400 employees across 12 locations in Australia and Fiji. We have been voted HRD's Employer of Choice for the last 11 years and named Top 10 for Australia's Best Workplaces in Technology by Great Place To Work

• Australian Citizenship (required due to client security and contractual obligations)
• Ability to obtain and maintain a National Police Certificate

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued - and we encourage your application.

Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.

REF: KISH114672

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia.All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.