Hybrid Salesforce Support Specialist

Data#3 Ltd; Brisbane; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible work arrangement

Job summary

Data#3 Ltd is seeking an Application Support specialist to triage level 1 issues, assist with testing, and prepare user and system documentation. The role supports cloud-based environments with exposure to Salesforce and requires strong attention to detail and process discipline.

The team operates in a hybrid setup with 2 days in the office and 3 days working from home, part of Data#3's Digital Platforms unit. Brisbane-based, with opportunities for growth and impact.

Qualifications

• Exposure to Salesforce; experience in application support preferred.
• Ability to learn and use new supporting/integrated applications quickly.
• Experience documenting system features and user guides.
• Experience following established processes, procedures and documentation standards.
• Experience working in environments governed by SLAs and meeting service expectations.

Responsibilities

• Provide user support and triage level 1 cases; escalate as needed.
• Coordinate transition of relevant issues to backlog for level 2/3 resolutions.
• Assist with testing and deliver user and system documentation.

Skills

Application Support

Salesforce exposure

Learning agility

Documentation

Process adherence

SLA awareness

Tools

Salesforce

Job description

Data#3 Ltd is seeking an Application Support specialist to triage level 1 issues, assist with testing, and prepare user and system documentation. The role supports cloud-based environments with exposure to Salesforce and requires strong attention to detail and process discipline.

The team operates in a hybrid setup with 2 days in the office and 3 days working from home, part of Data#3's Digital Platforms unit. Brisbane-based, with opportunities for growth and impact.